Customer Service Representative - Patient Registration - Team Lead
Customer Service Representative - Patient Registration - Team Lead
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Job Description
Location: LifePoint Ottumwa Regional Medical Center
Shift: Mon & Tues 11am11pm Wed 5pm11pm every other weekend 11am11pm
R1 is the leading provider of technologydriven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.
As our Customer Service Representative Team Lead youll be the shift lead for our Customer Service team that helps our patients check into the hospital. This position will oversee the daytoday performance metrics for Patient Experience Specialists including assisting in the planning organizing directing coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients.
To thrive in this job youll need to be a confident multitasker who is a quick study with technology and can type and answer phones. You dont need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment you will need to be prepared to see illness and injuries.
Heres what you can expect working in Patient Registration (Customer Service):
Ensure that the team meets production standards deadlines and work schedules by paying close attention to the departmental functions: high quality customer service proper procedures quality assurance patient privacy and confidentiality standards.
Efficient and effective utilization of all available departmental resources whether human physical or technological. Assists with the selection training coaching evaluation counseling and development of patient account representative staff in order to meet production and quality standards.
Responsible for creating and maintaining a positive upbeat people oriented departmental culture by maximizing team member moral and engagement.
Working on computers and answering phones to intake information in a busy environment. Youll work across multiple screens collecting details that must be input correctly between physician and nurse checkins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
Helping people who may be very ill or worried. Were not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. Youll ask followup questions and build rapport in real time.
Fastpaced work environment often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward there is a lot of variation in health plans and coverage that will require knowledge through training. While the data you collect may be predictable the people youll get it from arent. You must work quickly and expect the unexpected. This is not a casual desk job.
A team you can rely on. We care about your progress toward career goals. This is the next step of your healthcare career at R1 RCM Inc.
Requirements:
High School Diploma or GED
Excellent customer service experience
At least 6 months in a comparable role
The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us atfor assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more visit: R1RCM
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
