Assistant Manager - Collections
Assistant Manager - Collections
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Job Description
Job Description Assistant Manager Collections.
Who are we
In March 2022 webecame Indias fastest fintech and most impactful startup to join the unicornclub with a Series B fundraising round of $137 million.
We already haveall the top Banks and NBFCs as our clients. We have offices in Mumbai ChennaiBangalore and Dubai. We plan to expand our business across the EU USA and SEAsia over the next couple of years.
Job Title Assistant Manager Collections.
Reports to AVP.
Location: Airoli Navi Mumbai
Responsibilities and Duties:
- The candidatewill be responsible for leading Voice Operations Functions (Collections Domain)Managing Client and Client Servicing
- Responsible forSLA management Governance and Reporting.
- Driving variousdevelopmental initiatives for Retention and Succession planning across levels
- A seasonerations professional who has demonstrated capability providing strategicand tactical direction to a variety of operational support units.
- Ensure timelyachievement of SLAs across business units with no revenue shrinkage and driveon time results for stakeholders and customers that is defect free and in anoperationally efficient manner.
- Manageproductivity and drive adequate staffing levels to ensure effective costmanagement
- To ensureeffective development and management of operations plan.
- Provide strategicplanning and to enhance cost control profitability productivity andefficiency throughout the companys operation function.
- RegularInteraction with Leadership team and individual department AVP to ensure thatcompanys operational priorities are aligned with total company mission visionand values.
- Be part ofcustomer calls and customer meetings to promote organisations operationalexcellence.
- Manageorganization through transformation new system rollouts new productrollouts ensuring no disruption to service delivery.
Requirements
- Graduate in anystream.
- Overall 5 yearsexperience. Minimum 24year Experience in AMTeam Lead Role. (CollectionVertical)
- Advance excelExcel based Macros MS Excel VLookup H Lookup Pivot table Data Analysis andGraphical representation of data.
- Ability tointeract with multiple stakeholders both internal & External.
Required Experience:
Manager
Employment Type
Full-Time
