Office Administrator
Office Administrator
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Job Description
Key Responsibilities:
Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise.
Document and maintain waste receipt/shipment records while ensuring the completeness accuracy of all entries created i.e. Waste Manifests Bills of Lading and work orders.
Follow applicable regulations with regards to the transportation and management of waste.
Ensure all internal and regulated documents are completed correctly and organized including lab analytics work orders BOLs manifests hazard assessments etc. and completed daily.
Prepare work orders based on confirmed service requests and complete billings following job and material acceptance with strong attention to detail and accuracy.
Responsible for general customer/facility inquiries and direct to other appropriate parties.
Receive investigate and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.
Create and maintain customer accounts waste classification and pricing profiles within our CRM system.
Prepare waste diversion and other reports for customers and management upon request.
Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.
General office administration including electronic and paperbased storage/filing.
Assist with procurement and purchasing as required.
Assist with the processing of hours for payroll purposes.
Other tasks as assigned.
Knowledge Skills and Key Competencies:
Valid Drivers License and Reliable source of transportation as this is in a remote location
Post secondary education or equivalent experience in a business administrative environment will be considered an asset.
At a minimum 2 years customer service and/or office administration experience is required.
Strong interpersonal skills with the ability to develop and foster relationship growth in a professional setting.
Conflict resolution in a fast paced and highvolume environment.
Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
Excellent communication skills both verbal and written.
Ability to independently resolve problems within ones scope of authority and understanding of when to escalate to superiors.
Ability to work independently with minimal supervision.
Proficiency in Microsoft Office Suite including Word Excel and Outlook.
Previous experience with Operation Management Systems would be considered an asset.
Previous experience with Workday would be considered an asset.
Previous experience with payroll platforms and the processing of payroll would be considered an asset.
#GFL Talent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
