Customer Service - Donor Support Technician
Customer Service - Donor Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Main Responsibilities
1.Prepares the autopheresis machine for the pheresis process.
2.Monitors the donor and the pheresis process responds to specific alarms or signals that may occur during the process.
3.Disconnects the donor when the process is complete.
4.Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5.Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process such as machine alerts and alarms volume variances and donor adverse events.
6.Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8.Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9.Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10.Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11.Maintains confidentiality of all personnel donor and center information.
12.May be crosstrained in other areas to meet the needs of the business.
13.Bilingual skills may be required at the discretion of the organization to meet the needs of the business.
14.Perform jobrelated duties as assigned.
Education
High school diploma or equivalent required
Experience
Minimum of three 3 months work experience preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
Ability to understand remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100 of time
Reach bend kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity disability veteran status national origin or other legally protected classifications.
Please note we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL please apply. Someone will follow up depending on the current needs but please be aware correspondence may not be immediate.
CSL offers the following benefits for this fulltime position most are effective the first day of hire: Options for health care benefits including choices of plans for medical and prescription drug dental and vision coverage; Companyprovided basic life insurance and Short and LongTerm Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations illness and other personal business; and paid observed holidays as designated by the Company.
Our Benefits
CSL offers the following benefits for this fulltime position: Options for health care benefits including choices of plans for medical dental and vision prescription drug coverage; Companyprovided basic life insurance and Short and LongTerm Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations illness and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits/cslp.
About CSLPlasma
CSL Plasma is one of the worlds largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35 countries CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Plasma!
Required Experience:
IC
Employment Type
Full-Time
