Desktop Support Technician
Desktop Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope:
- Provide technical support to employees and contractors in person
- Provide high level of customer service and professionalism in accordance with policies practices and expectations
- Diagnose and troubleshoot technical issues according to clients expectations
- Document issues troubleshooting steps and resolutions in ticketing system
- Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
- Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS:
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills with the ability to probe isolate and diagnose problems without scripted documentation
- Excellent English-language oral and written communication skills
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic highly-demanding constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Conceptual understanding of multi-tiered and web-based information systems architecture
- Experience providing hardware and software technical support for Macs iOS devices Apple Watch and Apple TV
- Experience troubleshooting macOS and iOS operating systems
- Experience using an IT service management or CRM system for tracking technical support cases
- Experience using a knowledge base system
Must have:
- Customer Focus
- Hardware Configuration/Distribution/Provisioning
- iOS
- Mac OS X
Employment Type
Full-time
