Floor Manager
Floor Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine music and culinary arts. We are a unique facility combining a fully functioning winery with intimate concerts food & wine classes private events in a variety of configurations and fine dining. We have created a compelling mix for our sophisticated clientele of foodies and active cultural patronsbringing the wine country experience to the middle of a large city.
Position Summary
Front of House Operations Managers are our inhouse hospitality professionals who ensure daily operational excellence overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams maximizing food and beverage sales handling preshift trainings to promoting retail wine sales merchandise and more.
Why us
Competitive pay
We are a rapidly expanding national entertainment and hospitality company offering tremendous opportunities for driven and ambitious individuals.
Medical Dental Vision Insurance
nDORFins program designed to promote a healthy and active lifestyle!
401K (and yes we match!
Flexible Savings AccountsHSA and Dependent Care Basic Life and AD&D Insurance
Amazing discounts 50 OFF all dining/retail wine
Free Family Meal
Tickets to available shows
And more!
Minimum Qualifications
Minimum 3 years experience in a multifaced high volume restaurant venue and/or equivalent relevant experience
Exceptional hospitality skills
Proven leadership skills and commitment to operational excellence
Strong analytical and data skills
Ability to successfully multitask delegate and manage several tasks at once in fast paced environment
Exceptional communication and interpersonal skills both written and verbal
Functional knowledge of health department and related regulations
Ability to perform physical requirements of position including standing and walking for extended periods of time bending pulling pushing lifting and carrying up to 50 pounds
Able and willing to work flexible schedule including days nights weekends and holidays
Overview of Responsibilities
Manage day to day restaurant and/or floor operations and provide onthefloor support to staff for duration of a service shift including but not limited to assigning server sections overseeing side work observing steps of service and maintaining overall cleanliness/tidiness of the restaurant.
Participate in interviewing hiring coaching/counseling and separation process of hourly employees
Ensure restaurant and venue are fully prepared and organized for daily of the operation
Manage staffing and operations of all revenue centers including venue bar support staff service private events as applicable based on designated area of focus
Prepare scheduling on a weekly basis
Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
Resolve guest concerns and complaints with exemplary level of hospitality
Perform all cash handling procedures: opening midday safe counts cash payouts and nightly cash drops as needed
Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
Assist with staff trainings both in daily preshifts and monthly FOH staff service meetings
Maintain pars of all printed promotional materials comment cards or other check presenter inserts.
Maintain & update contact lists VIP and public event guest lists
Demonstrate an ability to lead and motivate others and achieve results. Empowered to make daytoday decisions confidently both with guests service teams and other departmental management.
Demonstrate excellent interpersonal and communication skills with service teams and management.
Other duties initiatives and tasks as per business need
About Us
Wine food and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008 City Winery has been turning heads across the nation with amazing live performances delectable cuisine and award winning locally produced wines. But theres more to us than that were a haven for community and creativity a place where the philosophy of hospitality is more than just a buzzword but a way of life. City Winery founded by music industry veteran & visionary Michael Dorf has established itself as a oneofakind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90 points City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Additionally City Winery participates in the EVerify Program in certain locations as required by law.
Required Experience:
Manager
Employment Type
Full-Time
