Sr Enterprise Platform Engineer
Sr Enterprise Platform Engineer
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Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
This job description is a template for job requisitions please make sure to update according to the position you are hiring for
Job Description
Job Title: Sr. Enterprise Platform Engineer
Department & Team: IT Infrastructure
Reports to: Richard Garner
Location: India (Remote)
We are seeking an experienced Sr. Enterprise Platform Engineer to manage maintain and optimize a suite of enterprise tools and platforms. In addition act as an escalation point for our Managed Service Provider and implement enhancements and project delivery requests. Responsibilities include managing the administration of critical enterprise tools including Jira Confluence SharePoint Messaging (Exchange/Mimecast) IIS Web Administration SQL DBA knowledge Globalscape/SFTP Power Automate and other cloudbased applications and optimizing workflows through automation. This role is central to ensuring seamless connectivity across systems enhancing productivity and maintaining the operational integrity of enterprise tools and platforms.
Key Responsibilities:
- Ability to diagnose platformrelated issues and work with internal/external teams for resolution.
- Provide ongoing guidance to the Managed Service Provider to solve end user incidents and platform related issues. Conduct knowledgesharing sessions to the Managed Service Provider.
- Maintain and update SOPs for enterprise tools and platform management.
- Identify and implement process improvements for increased efficiency with the suite of enterprise tools including Jira Confluence SharePoint Messaging (Exchange/Mimecast) IIS Web Administration SQL DBA knowledge Globalscape/SFTP Power Automate and other cloudbased applications.
- Resolve escalated incidents from the Managed Service Provider and coordinate with thirdparty vendors when additional support is required.
- Develop and maintain scripts and automation solutions to improve efficiency in tool administration and reoccurring tasks.
- Collaborate with crossfunctional teams to understand requirements and implement improvements for scalable and repeatable processes.
- Monitor tool usage to help define licensing needs and guide cost optimizations efforts.
Minimum Requirements:
- Bachelors degree in Computer Science Information Technology or a related field; equivalent work experience may be considered.
- 3 years working with enterprise tools and managing complex integrations for large organizations.
- Strong analytical problemsolving and documentation skills.
- Excellent communication with the ability to collaborate effectively with technical and nontechnical teams to resolve incidents and improve services.
- Demonstrated ability to drive change and implement process improvements.
- Certification with ITIL Foundations or familiarity with ITIL processes and ServiceNow ticket management workflows.
- Ability to work collaboratively in an Agile/DevOps environment.
- Experience with corporate applications such as Jira Confluence SharePoint Messaging (Exchange/Mimecast) Globalscape Power Automate is preferred.
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visitwww.genesys.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may reach out to You can expect a response from someone within 2448 hours. To ensure we set you up with the best reasonable accommodation please provide them the following information: first and last name country of residence the job ID(s) or (titles) of the positions you would like to apply and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for nonaccommodationrelated issues such as following up on an application or submitting a resume may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Senior IC
Employment Type
Full-Time
