Processor Operations Management - Bilingual
Processor Operations Management - Bilingual
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit CIBC
What youll be doing
As a member of CIBCs Cards Services team youll work in a fastpaced backoffice operational environment where youll make a meaningful difference in our clients lives. As a Processor youll be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Contact Centres) and ensuring documentation is accurate and complete according to policies and procedures for further processing. Youll investigate requests to resolve processing errors and/or out of balance conditions through processing adjustments and settling accounts. Youll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following welldefined procedures and guidelines and escalating issues as appropriate.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How youll succeed
Analysis Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue identifies root cause and resolve the error. Receives reviews and investigates item errors.
Risk and governance Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed.
Teamwork Work closely with your team to deliver a great customer experience. Ensure that your teams collective work meets quality standards deadlines and service level agreements
Problem solving Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures. Act like an owner by taking accountability for issues and know when to lean on others to build a better solution together.
Organizational skills Receive prioritize sort and evenly distribute work to staff within a production area. Respond to questions and provide guidance. Complete quality checks for work completed to ensure accuracy. Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.
Who you are
Youre motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You love to learn. Youre passionate about growing your knowledge. You have a strong sense of curiosity.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
Youre fluent in French and English to serve our clients in the community.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Mont1155 Rene Levesque 7thEmployment Type
RegularWeekly Hours
37.5Skills
Business Operations Escalation Management Office Administration Operations Management Organizing PrioritizationEmployment Type
Full-Time
