Operations Head (Exports)

Role Objective

The ideal candidate will bring extensive experience in Exports in the Commodities Industry with a proven track record in streamlining operations managing teams and driving scalable efficient workflows. While an understanding of financial planning is necessary the focus of this role is strongly operational. Setting up efficient process flows and systems for team to follow.

Role Overview

We re seeking a dynamic and experienced Operations & Growth Leader to oversee and scale our end-to-end business operations with a focus on process efficiency supply chain optimization strategic planning and growth enablement. The role demands hands-on operational leadership cross-functional coordination and a proactive mindset to drive continuous improvement and global scalability.

This position is primarily operations and planning focused with involvement in financial oversight mostly in coordination with the finance team for planning and reporting.

Key Responsibilities

1. End-to-End Operations Management

• Lead and streamline core functions including sales coordination procurement inventory control logistics and order fulfilment.
  
• Ensure seamless day-to-day operations with a strong focus on delivery timelines quality and client satisfaction.
  
• Develop and enforce SOPs across departments to ensure efficiency consistency and accountability.
  

2. Supply Chain & Logistics Oversight

• Build and manage robust international and domestic supply chain strategies aligned with business growth goals.
  
• Optimize warehousing freight and logistics processes for speed reliability and cost-effectiveness.
  
• Implement tech-driven tools to improve inventory visibility shipment tracking and real-time data access.
  

3. Strategic Vendor & Partner Collaboration

• Strengthen relationships across the value chain including organic farmers suppliers logistics providers and packaging vendors.
  
• Create long-term partnerships that support scalability reliability and high product quality.
  
• Drive alignment between vendors and internal teams to meet operational KPIs.
  

4. Process Innovation & Continuous Improvement

• Identify inefficiencies and bottlenecks within current operational workflows.
  
• Champion automation ERP implementation and data-backed decision-making.
  
• Stay updated on best practices in supply chain and operations and continuously implement modern techniques.
  

5. Growth Planning & Business Enablement

• Align operational strategies with long-term growth targets of the company.
  
• Forecast capacity needs based on sales trends product expansion and market opportunities.
  
• Collaborate with leadership to plan for scaling operations in new geographies or product categories.
  

6. Team Leadership & Culture Building

• Recruit mentor and lead an agile operations team with clear performance goals.
  
• Foster a collaborative accountable and execution-oriented team culture.
  
• Promote internal knowledge sharing and build team capabilities across logistics planning and vendor management.
  

7. Compliance & Risk Oversight

• Ensure export operations align with international regulations certifications (e.g. organic standards) and export-related documentation requirements.
  
• Develop proactive systems to identify and mitigate operational and logistics-related risks.
  

8. Financial Coordination

• Work with the finance team for operational planning budgeting inputs and cost performance updates.
  
• Provide basic monthly reports on key operational metrics and resource utilization.
  

Requirements

Desired Qualifications and Competencies

Education:

• Master s degree in Business Administration (MBA) or equivalent degree in Finance or Operations Management.
  

Experience:

• Exposure to Commodities exports is essential. Minimum 12 years of experience in operations in an Export House with finance management including at least 5 years in a leadership role.
  
• Candidate must have a stable career history
  
• Demonstrated expertise in scaling operations optimizing processes and driving organizational growth.
  
• Experience managing complex supply chains procurement and vendor relationships.
  

Skills and Attributes:

• Operational Expertise: Deep understanding of the exports function in operations management supply chain and logistics.
  
• Financial Acumen: Ability to integrate financial planning with operational goals.
  
• Leadership Excellence: Proven ability to lead diverse teams and drive cross-functional collaboration.
  
• Strategic Vision: Capability to align operational initiatives with broader business goals.
  
• Problem-Solving Skills: Strong analytical mindset to address complex operational challenges effectively.
  
• Stability and Resilience: Ability to maintain operational continuity and adapt to disruptions while ensuring long-term stability.
  

Benefits