Venue Director II - Audio Visual Event Technology
Venue Director II - Audio Visual Event Technology
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Job Description
Description
Venue Director II
Company Overview
Pinnacle Live is a premium inhouse AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of bigpicture problemsolving and bootsontheground we deliver bespoke AV solutions for inperson virtual and hybrid meetings and live events. The most impressive impactful meeting and events all have the same common denominator: dedicated determined people working behindthescenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Venue Director II is responsible for successfully managing their assigned venue. They will be responsible for maintaining profitability and achieving sales and operations goals while providing bestinclass customer service to all stakeholders including hotel partners clients and team members. In addition the Venue Director II will create a culture of achievement support diversity pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.
Essential Functions:
- Provide leadership in executing all phases of events while maintaining the highest commitment to bestinclass customer service to internal and external stakeholders.
- Lead Operations team to ensure efficient floor operations such as the timely and accurate set and strike of equipment and other essential floor activities.
- Responsibilities will include hiring interviewing and training team members planning and assigning coaching mentoring directing work appraising performance and rewarding and disciplining team members.
- Addressing complaints and resolving problems
- Review P&L to ensure profitability; manage expenses by utilizing available resources and implement cost control measures where necessary.
- Maintain inventory integrity ensuring quality functionality organization security and availability
- Maintain a working knowledge of industry trends tools and innovations
- Develop and maintain strong relationships with venue partners
- Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
- Ensure timely payment of all payables
- Ensure timely processing of billing and invoices; enforces compliance with all financial management SOPs.
- Ensure timely payment of all payables and completion of all reporting
- Provides Sales Manager with the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle.
- Train manage and develop team in accordance with company SOPs facilitating elevated customerservice standards employee growth and a culture of achievement.
- Effectively utilizes applicable company computer systems and continually works toward updating and improving systems and technical skills.
- Provide technical support for events as necessary
- Delegate tasks effectively as required
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned.
Education & Experience:
- High School Graduate or equivalent
- Five 5 years of managementlevel experience in the audiovisual and/or hospitality industry preferred
- Demonstrated experience aligning team members behind common goals
- Excellent communication skills with the ability to foster longterm relationships (with internal teams and external partners)
Required Skills & Knowledge:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan and prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team player orientation
- Professional appearance
- Performance based incentive plans on top of base salary
- Generous time off with PTO holidays and sick/personal days
- 401k with a contribution match
- Insurances; health vision dental and more
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Pinnacle Live is an Equal Employment Opportunity Employer
Required Experience:
Director
Employment Type
Temp
