Client Tech Support
Client Tech Support
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$ 39500 - 53600
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Tech SupportWhat does a successful Client Tech Support do at Fiserv
You will provide Level 2 support for the CFI portfolio responsible for client solution penetration education and issue resolution ownership. By increasing overall customer satisfaction the position will support Fiserv revenue growth through increased retention and increased product/service penetration.
What you will do:
- Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
- Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
- Directly impact merchant satisfaction through trouble shooting and timely resolution of simple to complex inquires.
- Coordinate seamlessly with other Fiserv teams to deliver comprehensive resolutions to merchants.
- Maintain accurate and uptodate inquiry notes and updates including all work performed and pertinent information regarding the merchant account.
- Educate customers on relevant product and technical information related to their inquiry.
- Other duties as required and directed by management.
What you will need to have:
- 2 years experience in customer service sales business development or relationship management; payment processing experience.
- High School graduate/GED
What will be great to have:
- 2year degree
- Knowledge of payment processing; Fiservs products platforms systems and operational areas.
Department hours are Mon Fri from 8 AM 6 PM so you could be required to work a shift until 6 PM
Salary Range:
$39500.00$53600.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Employment Type
Part-Time
