Cashier - Full TimeDays

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic teamfocused work unit that actively helps one another to achieve optimal department results. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Responds positively to requests for assistance from customers employees and visitors using clear and professional communication to facilitate problem resolution. Responds to customer satisfaction both urgent and routine requests within established guidelines of the department. Escalates customers complaints to Supervisor/Manager.

• Contributes towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Changes and updates the menu boards. Maintains stock levels on all snack items in service area i.e. beverages chips candy etc.

• Maintains cleans and organizes service and equipment areas.

• Contributes towards improvement of department score for patient satisfaction through peertopeer accountability to service standards.

• Accurately completes Cashiers end of shift report.

• Ensures logs are complete for Doctors Volunteers meal tickets and other Charge Tickets according to procedures. May assist with food service maintaining proper temperatures logs coolers etc.

• Maintains a safe environment following all policies and procedures for safety hazardous material emergency preparedness and HIPAA. Reports accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding hazards identified in the workplace.

• Utilizes resources with costeffectiveness and value creation in mind. Selfmotivated to independently manage time effectively and prioritize daily tasks assisting coworkers as needed. Practices cost control through proper use of supplies and equipment

• Reports/shares financial and/or operational metrics processes as directed by management i.e. error/cancellation/voids.

• Accurately processes all cash register transactions. Gives proper change and a legible receipt. Consistently stays within the short/over Cash Handling guidelines and policy.

• Contributes ideas towards improving the efficiency and effectiveness of department processes based on the daily huddle providing opportunities to recommend innovative solutions to management.

• Seeks opportunities to identify selfdevelopment needs and takes appropriate action by participating in inservices programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan (MDP) on an ongoing basis.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.

• One year experience operating a cash register in a food service establishment or other equivalent situation. For HM internal employee six months of work experience at Houston Methodist

• Food Handlers Permit Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Capable of using basic math

• Being a team player cooperating and assisting others

• Basic calculator knowledge

• Knowledge to comply with the local Food Ordinances

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New YorkPresbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same highquality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16slice CT scan ultrasound and a full onsite stat chemistry lab.