Customer Service Manager
Customer Service Manager
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Your Style Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canadas Best Managed Companies.
We are committed to developing retail leaders who love retail inspire others readily embrace change and technology and have the passion and ability to inspire others.AsaCustomer ServiceManageryoull be responsible fortraining and developinga Service Desk team that recognizes their key role in delivering a superior service experience to our discerning clientele.
In this role youll be responsible for:
Focus on training and development of top Customer Service Representative team
Provide daytoday leadership to the customer service team
Model customer service standards of excellence are demonstrated at the service desk
Provide coaching support to ensure POS policy and procedure standards
Support policy and procedures standards in line with ourCore Valuesin ensuring a consistent and highquality customer service experience
Maintain supplies and resources at service desks
Support accurate and timely markdowns and restyles
Awelcoming and inclusive mindset and a passion for emulating and upholding ourcore values
Successful candidate will require:
A minimum of 2 years of retail experience in a client facing role with capacity in managing a small team
A strong service orientation a demonstrated desire to wow our customers!
Afocus on driving longterm customer loyalty and conversion by training team on elevating both the instore and online customer experience
Our menswear retail environment includes working within various departments such as sportswear footwear accessories outerwear tailored clothing and madetomeasure. Experience in the retail industry is preferred.
Service Desk Leaders POS and Cash Service experience
Strong communication skills and a keen understanding of policies and procedures individually and through ones team
What are the perks of the job
Opportunities to additionally earn monthly and annual Team bonuses
Best in industry discounts and special purchase opportunities
A comprehensive flexible benefits package
Pension and Group RRSP Programs that grow with you
A modern digitally advanced workplace
A coach committed to supporting the achievement of your personal career goals
A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
An employer that values internal growth and promotion and is committed to succession planning for your future
**Please note that while compensation for this role will depend on skills and experience the minimum compensation is $18.98/hr.
#INDHIGH
We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrierfree to all persons employees and clients alike as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process please contact us at with details.
Required Experience:
Manager
Employment Type
Full-Time
