IT Support Specialist
IT Support Specialist
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5years
$ 60000 - 75000
1 Vacancy
Job Description
Position Overview:
AHED is seeking a dedicated and experienced IT Support Specialist to join our team. The successful candidate will manage our Google environment address open tickets and support our higher education software and technologies. This role is pivotal in ensuring the smooth operation of our internal IT systems and enhancing the educational experience for our community.
Key Responsibilities:
- Manage and maintain AHEDs Google environment ensuring optimal performance and security.
- Provide technical support for higher education software and technologies used across the organization.
- Respond to and resolve open support tickets in a timely and efficient manner.
- Collaborate with faculty and staff to understand their IT needs and provide solutions that enhance their work.
- Participate in the implementation of IT projects and initiatives that align with AHED s mission and goals.
- Conduct regular system audits and prepare reports on the status of the IT environment.
- Provide training and support to staff on the use of IT systems and software.
Requirements
Qualifications:
- Minimum of 5 years of experience in IT support or a related field.
- Strong expertise in managing Google environments.
- Familiarity with higher education software and technologies.
- Excellent problemsolving skills and the ability to work independently.
- Strong communication and interpersonal skills.
- Bachelor s degree in Information Technology Computer Science or a related field is preferred.
Benefits
Working Conditions:
- This is a fulltime onsite position Monday through Friday.
- Located at AHEDs office in New Hope PA.
Compensation and Benefits:
- Starting salary range: $55000 to $75000 per year.
- Comprehensive benefits package including medical dental and vision coverage.
- Paid time off and retirement plan.
- Opportunities for professional growth and development.
Join AHED and be a part of a team dedicated to empowering students and fostering educational excellence. If you are a proactive IT professional with a passion for supporting educational environments we encourage you to apply.
General Faculty Responsibilities: Ensure students follow catalog guidelines daily. Attend all scheduled mandatory meetings. Serve on committees as assigned based on expertise or campus needs. Perform online instruction duties as required, ensuring timely grading and student engagement.
Employment Type
Full Time
