Account Lead
Account Lead
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Job Description
Job Description Account Lead Operations
Who are we & what do we do
Teleradiology Solutions was founded in 2002 by two Yale Universitytrained physicians. We provide teleradiology services i.e. CT MRI Xray Ultrasound Nuclear medicine Echocardiograms) to over 150 hospitals in 21 countries globally including the United States. We are pleased to introduce ourselves asa large and growing Teleradiology group with an active academic focus www.radguru and a research interest in several areas including AI in radiology. Visit us at www.telradsol
Telerad Tech is an affiliate company of Teleradiology Solutions. We have developed a cuttingedge radiology workflow platformRADSpa which optimizes the efficiency and productivity of radiologists by delivering images anywhere anytime. CardioSpa which enables teleECG and teleecho does the same for cardiologists. The company has all the products needed for a group interested in a telehealth solution from Teleradiology to telemedicine video consults. Visit us at www.teleradtech
Job Title: Account Lead Operations
Job Location: Bangalore
Job Type: Fulltime
Experience: 35 Years
Job Overview:
As an Account Lead in our Support Operation department. you will play a pivotal role in managing individual client relationships addressing client issues troubleshooting problems and ensuring the delivery of cases within a defined Turnaround Time (TAT). You will serve as the primary point of contact for clients and collaborate closely with various departments to ensure client satisfaction and operational efficiency.
Key Responsibilities:
Client Relationship Management:
Build and maintain strong relationships with individual clients.
Understand clients needs objectives and expectations.
Act as the primary point of contact for all clientrelated inquiries and concerns.
Issue Resolution:
Proactively identify and address client issues challenges and concerns.
Collaborate with clients to develop effective solutions and strategies.
Escalate complex issues to higher management when necessary.
Troubleshooting:
Investigate and troubleshoot clientreported problems and discrepancies.
Ensure timely resolution of technical and operational issues.
Work closely with the technical support team to resolve technical challenges.
Case Management:
Monitor and track cases ensuring they are processed within the defined TAT.
Communicate regularly with clients on the status of their cases.
Identify bottlenecks in the case processing workflow and implement improvements.
Coordination with Departments:
Collaborate with various departments such as Operations Technical Support and Quality Assurance to streamline processes and resolve client issues.
Communicate client feedback and requirements to internal teams for process improvement.
Client Reporting:
Prepare and provide regular reports to clients on case status trends and key performance metrics.
Analyze data to identify areas for improvement and present actionable recommendations.
Qualifications:
Bachelors degree in business Communications or a related field or other.
Proven experience in account management client services or a similar role.
Strong problemsolving and troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team and crossfunctional environment.
Strong organizational skills and attention to detail.
Regards
Dhanush H
Employment Type
Full-Time
