Payroll Support Specialist
Payroll Support Specialist
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$ 63750 - 70125
1 Vacancy
Job Description
Building at Check
At Check we make paying people simple. In doing that were not just building our own business were building payroll businesses together with every one of our partners. As the inventors of embedded payroll were redefining how people get paid and making it easier for payroll businesses to launch grow and thrive. Check out the full story Tune in.
Check is far more than just API infrastructure. Were a springboard for building and scaling payroll businesses.
Our Team
Payroll is broken. Come fix it alongside a team thats as passionate as you are!At Check youll use creative problemsolving critical thinking and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.
Join us if youre ready to roll up your sleeves and redefine payroll. Lets simplify the complex make a real impact and create a better future for businesses of every size.
At Check the Support functions goal is to deliver exceptional service and we do this by developing professional relationships with partners and their customers in a way that earns their respect and trust. The Support team is responsible for providing toptier proactive and reactive communication and account management which includes responding to inbound ticket requests for support from both partners and their enduser employers. In this role you will leverage your deep payroll and tax knowledge to navigate complex support scenarios deliver accurate solutions and build lasting relationships through exceptional service. It is the responsibility of the Payroll Support Specialist to work across the teams at Check to ensure a high level of service for all of our partners.
What youll do:
- Keep the queue flowing. Youll tackle a high number of support requests (mostly via emaillike tickets) with speed and precision always meeting or exceeding SLAs.
- Solve hard problems. Youll dive deep into payroll and tax questions ensuring accuracy compliance and clarity every step of the way.
- Be a source of calm and confidence. Whether its your 10th ticket of the day or your 110th youll build trust by bringing empathy ownership and transparency to every interaction.
- Know when to pick up the phone. Most of our work is done through written communication but some problems need a human voiceyoull build rapport and resolve complex issues in real time when it matters most.
- Escalate wisely. Youll know when to loop in a teammate when to escalate and when to pick up the phone to solve something live.
- Collaborate across teams. Whether youre triaging a bug to Engineering or assisting the Tax team at quarterend youll be a critical connector inside the company facilitating communication and cooperation in all directions.
- Deliver service that feels personal. Not just professional but memorableyoure here to make people feel heard helped and valued.
Many backgrounds could fit this role but ideal candidates will have some or all of the following:
- Have 4 years in client or partnerfacing role
- Have 2 years of experience in payroll
- Are located in or willing to work Pacific Time Zone hours 8:30 AM 5:30 PM PT)
- Have a deep passion for solving customer problems
- Thrive in highvolume fastpaced environmentsyoure organized nimble and decisive
- Have an eagle eye for details especially when moving quickly
- Communicate clearly and kindlyover email phone or chat
- Comfort with ticketing systems and tracking work (ie Salesforce ZenDesk etc)
- Willingness and interest in attending our annual 3 day company offsite in the spring
Travel and Office Policy
The Check team is distributed across the US and we have offices in New York City and San Francisco. While we welcome remote work we believe time together in person is valuable and important. We offer ample opportunities and encourage employees to attend team offsites events and hackathons a couple of times a year! We expect all employees to be willing to attend our annual 3day company offsite in May.
For our inoffice and hybrid employees our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours game nights etc.
What we offer:
For fulltime employees Check offers companysponsored medical dental vision shortterm/longterm disability and basic life insurance coverage effective on their first day of work. We also provide stock options flexible PTO and sick leave 16 weeks of fully paid parental leave for all new parents flexible returntowork 9 annual holidays a 401k retirement plan and a $100 monthly stipend for home internet and mobile phone expenses.
- The expected range in San Francisco NYC LA and Seattle is between $75000 and $82500.
- The expected range for all other locations is between $63750 and $70125.
We accept applications on an ongoing basis with no specified deadline.
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Checkparticipates inEVerifyand will provide the federal government with Form I9 information from all new employees to confirm that they are authorized to work in the U.S.Checkdoes not useEVerifyto prescreen applicants.
Required Experience:
Unclear Seniority
Employment Type
Full Time
