Sr Director of E-Commerce
Sr Director of E-Commerce
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Job Description
Why join us
Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.
Position: Senior Director Ecommerce DWR
Location: Connecticut/New York
Overview of the Role
The Senior Director of Ecommerce for DWR is responsible for the development and of comprehensive digital strategies to drive near and longterm sales growth. This pivotal leadership role oversees all aspects of the ecommerce business from strategic planning to daily operations while fostering innovation and crossfunctional collaboration. The ideal candidate will be a visionary leader with a proven track record of scaling ecommerce businesses delivering exceptional digital customer experiences and driving performance through datadriven decisioning.
Core Responsibilities
- Develop and execute comprehensive near and longterm ecommerce strategies to increase revenue and profitability
- Monitor and analyze ecommerce performance metrics to identify areas for improvement
- Provide regular reporting and insights on key performance indicators to senior leadership informing strategic business decisions.
- Define and manage the digital user experience to improve engagement rates including the development and maintenance of a site merchandising plans
- Optimize the customer journey for both new and returning customers focusing on opportunities for personalization and improving customer lifetime valueand retention.
- Be highly collaborative developing opportunities with Merchandising Planning Digital Product Marketing Store and Customer Service team members.
- Coordinate with xfunctional teams to create and optimize revenuedriving promotions and offerings
- Manages allocated budgets and provides strategic input on financial planning for ecommerce initiatives
- Identify new areas of ecommerce opportunity beyond current organizational thinking that solve for customer needs in the digital space
- Manage relationships with key vendors and technology partners
- Lead a crossfunctional ecommerce team of specialists in site management merchandising production and digital operations
- Provide mentorship guidance and professional development opportunities to foster team growth and expertise
- Continuously evaluate and improve organizational processes to enhance productivity and effectiveness
Qualifications
- Experienced ecommerce leader with knowledge of performance optimization tactics
- Skilled in analytics tools and datadriven decision making
- Familiar with Salesforce Commerce Cloud (preferred)
- Strategic thinker with proven ability to execute tactically and deliver exceptional digital experiences
- Comprehensive understanding of ecommerce operations
- Knowledge of operating an ecommerce business utilizing 1stand 3rdparty solutions
- Adept at balancing customer needs with business objectives in a dynamic environment
- Strong business acumen with ability to identify opportunities and assess risks
- Resultsoriented with a track record of high performance
- Experienced in change management and strategic implementation
- Excellent interpersonal and influence skills with ability to build and maintain relationships at all levels
- Proven leadership in complex matrix environments
- Outstanding written and verbal communication skills including ability to present complex concepts clearly to executives
- Demonstrated coaching and mentoring abilities
- Innovative thinker with capacity to connect disparate ideas
- Aligns with executive competencies driving strategy fostering commitment and promoting innovation
Education and Experience
- Bachelors Degree required Masters Degree preferred
- 10 years of demonstrated success in an eCommerce role in a high performing retail business.
- 7 years leadership experience
- 5 years of project leadership experience; global project leadership experience preferred
- Track record of leading crossfunctional teams through significant organizational change or digital transformation driving measurable improvements in efficiency and profitability
Who We Hire
Simply put we hire everyone. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
Director
Employment Type
Full-Time
