Sr Product Manager Technical Amazon Connect
Sr Product Manager Technical Amazon Connect
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 137000 - 236800
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage daytoday operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons realworld experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are nobrainers to buy and easy to use.
Amazon Connect is an easytouse cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost. Amazon Connects Identity Configuration and Resiliency team empowers customers to configure highly reliable and compliant global contact center solutions. The team provides capabilities for configuring and managing user access permissions and contact center resources through Amazon Connects website and public APIs and enables customers to operate highly resilient contact center workloads requiring the highest levels of availability through geographically redundant systems. Were support the foundations that customers depend on to keep their contact centers running day in and day out. As a Senior Product Manager Technical on the Amazon Connect identity configuration and resilience team you will drive the vision product strategy requirements and definition of key aspects of the product portfolio with a focus on launching features that simplify how Connect customers configure and govern highly resilient contact centers.
Key job responsibilities
Engage with customers to work backwards from their goals and challenges to define a product vision including future roadmap investment innovation and experimentation
Influence senior leaders across AWS and communicate your product vision strategy goals status and customer impact
Build a roadmap and define features that delight our customers drive adoption and increase utilization of our services
Collaborate with engineering to build new capabilities and source customers for early adoption beta testing and launch partners
Launch and promote new capabilities in collaboration with product marketing
Deliver compelling presentations product demos technical blogs and discussions to drive adoption of communication offerings
A day in the life
You like working directly with all levels and types of customers from CxO to individual contributors and engineers to business people to solve their most complicated problems through software.
You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
You are a passionate learner and are motivated to take on new and often times ambiguous challenges.
You are able to lead and partner with a variety stakeholders to identify and prioritize the right problems to solve and solutions to develop.
You are comfortable and thrive in a fastpaced environment.
If youre entrepreneurial and want to build and own transformative technologydriven products join us in making history.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Learn more about Amazon Connect: 5 years of technical product management with internet business experience
5 years of working as a Technical Product Manager experience
3 years of technical (software development network development IT other related) experience
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering largescale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
Experience working within teams delivering software products and features using agile methodologies
Deep knowledge of cloud architecture and distributed systems
Deep knowledge of programmatic best practices (for e.g. APIs CDKs DevOps)
Experience with contact center technologies
Track record of successful product launches in enterprise software
Experience with AI/ML technologies and their practical applications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $236800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Connect is an easytouse cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost. Amazon Connects Identity Configuration and Resiliency team empowers customers to configure highly reliable and compliant global contact center solutions. The team provides capabilities for configuring and managing user access permissions and contact center resources through Amazon Connects website and public APIs and enables customers to operate highly resilient contact center workloads requiring the highest levels of availability through geographically redundant systems. Were support the foundations that customers depend on to keep their contact centers running day in and day out. As a Senior Product Manager Technical on the Amazon Connect identity configuration and resilience team you will drive the vision product strategy requirements and definition of key aspects of the product portfolio with a focus on launching features that simplify how Connect customers configure and govern highly resilient contact centers.
Key job responsibilities
Engage with customers to work backwards from their goals and challenges to define a product vision including future roadmap investment innovation and experimentation
Influence senior leaders across AWS and communicate your product vision strategy goals status and customer impact
Build a roadmap and define features that delight our customers drive adoption and increase utilization of our services
Collaborate with engineering to build new capabilities and source customers for early adoption beta testing and launch partners
Launch and promote new capabilities in collaboration with product marketing
Deliver compelling presentations product demos technical blogs and discussions to drive adoption of communication offerings
A day in the life
You like working directly with all levels and types of customers from CxO to individual contributors and engineers to business people to solve their most complicated problems through software.
You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
You are a passionate learner and are motivated to take on new and often times ambiguous challenges.
You are able to lead and partner with a variety stakeholders to identify and prioritize the right problems to solve and solutions to develop.
You are comfortable and thrive in a fastpaced environment.
If youre entrepreneurial and want to build and own transformative technologydriven products join us in making history.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Learn more about Amazon Connect: 5 years of technical product management with internet business experience
5 years of working as a Technical Product Manager experience
3 years of technical (software development network development IT other related) experience
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering largescale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
Experience working within teams delivering software products and features using agile methodologies
Deep knowledge of cloud architecture and distributed systems
Deep knowledge of programmatic best practices (for e.g. APIs CDKs DevOps)
Experience with contact center technologies
Track record of successful product launches in enterprise software
Experience with AI/ML technologies and their practical applications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $236800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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