SaaS Business AnalystZoho Platform
SaaS Business AnalystZoho Platform
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
15000 - 20000
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
Centrax Systems is a dynamic fastpaced digital transformation partner that specializes in delivering customized SaaS solutions using the Zoho ecosystem. As a Zoho Partner we serve clients across multiple industries implementing systems that enhance business efficiency drive digital maturity and ensure measurable outcomes.
Role Overview
We are seeking an experienced and detailoriented *SaaS Business Analyst* to join our growing team. The successful candidate will work closely with clients project managers developers and other stakeholders to understand business requirements map processes identify gaps and recommend the most suitable Zohobased solutions. This role requires a strong grasp of SaaS platforms especially Zoho applications as well as the ability to create comprehensive documentation and process flows.
Key Responsibilities
Conduct indepth client discovery sessions to understand existing business processes needs and pain points.
Document current and future state business processes using process maps flowcharts and detailed narratives.
Analyze and recommend the most suitable Zoho applications and configurations to meet business requirements.
Prepare detailed functional specifications user stories use cases and requirement traceability matrices.
Liaise between business stakeholders and the Zoho technical team to ensure accurate translation of business needs into technical solutions.
Facilitate product demonstrations and prototype reviews with clients.
Assist in change management planning user adoption strategies and client onboarding.
Conduct gap analysis root cause analysis and suggest improvements to optimize business processes.
Participate in testing activities including UAT coordination test case preparation and validation.
Stay current with Zoho s product roadmap and new features ensuring optimal solution architecture.
Support the sales and presales team in scoping solution options and creating project proposals when needed.
Requirements
Minimum Qualifications
Bachelors degree in Business Administration Information Systems Computer Science or related field.
3 years experience as a Business Analyst in a SaaS or digital solutions environment.
Proven experience with *Zoho Applications* (e.g. Zoho CRM Zoho Books Zoho Projects Zoho Creator Zoho Desk Zoho Analytics etc.
Strong understanding of SaaS delivery models and business transformation processes.
Proficiency in *business process mapping tools* (e.g. Lucidchart Visio or Zoho Flow/Blueprint).
Excellent communication and stakeholder management skills.
Strong documentation skills with attention to detail.
Ability to work independently in a lean and agile team environment.
Desirable Skills
Experience with API integrations and workflow automation within Zoho ecosystem
Familiarity with data migration analytics and reporting tools
Experience working with SMEs or within a consultancy/service provider setting
Benefits
What We Offer
Opportunity to work with a forwardthinking Zoho partner
Exposure to a variety of industry clients and use cases
Remote working environment with flexible hours
Training and development support
A collaborative learningoriented team culture
Application Instructions
Interested candidates are invited to submit their CV and a short cover letter highlighting relevant experience to s with the subject: *Application SaaS Business Analyst (Zoho)
Matric and diploma / Degree in computer science, information systems, or a related field. EXPERIENCE (PRACTICAL ON-THEJOB EXPERIENCE) 3-5 years experience administering an ERP system. Experience with ERP Systems advantageous Experience in, report writers, SQL, workflow, and UML modelling advantageous. Must have experience managing projects, setting up, deployment of information systems. Experience in Microsoft 365 products and Business reporting Tools/Solutions will be advantageous KEY COMPETENCIES Knowledge (what must I know): Computer Literate Excel ERP systems Skills and Abilities (what must I be able to do / display) Have a good understanding of business processes and the documentation thereof. Excellent communication and interpersonal skills Ability to work independently and as part of a team
Education
Bachelor s degree in Computer Science or related field (preferred).
Employment Type
Full Time
Key Skills
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