Service Coordinator onsite
Service Coordinator onsite
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Under minimal supervision answer respond to and meet the needs of all incoming customer service calls by handling these calls in a professional efficient effective and timely manner ensuring Convergint Federal Technologies becomes the customers first choice for service. This role provides coordination of service with technicians subcontractors and customers within designated CTC location.
- Handles all incoming customer calls including service dispatching tracking and scheduling of calls call status tracking and call changes entering new sites collections modifying existing sites and handling all general enquiries. May handle calls after hours.
- Creates and dispatches work orders in service system daily for scheduling of planned maintenance and service.
- Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry. Holds meetings with customers and sites independently and represents the company during these events.
- Completes Service Agreement work orders as required.
- Monitors and follows up on subcontractor pricing; processes and approves invoicing.
- Administers the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
- Accurately and promptly enters work order purchase orders into the accounting system and processes order.
- Updates populates maintains and develops customer service shared folders.
- Procures Parts/Materials for service work orders.
- Provides Service Quotes to customers with the assistance of the supervisor.
- Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers key customers and subcontractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits. Schedules are subject to change and the candidate must be able to act quickly and efficiently.
- May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. May assist with customer satisfaction surveys.
- Provides Specialists with badging and access to customers sites. Ensures that the specialists have completed all customer specific training. Maintains a log for both. This position also helps with technicians keeping track of their certifications when they expire and sitespecific requirements.
- This position requires keeping a pulse on all matters. Selfmotivated individual that thrives in an extremely fastpaced environment.
- Performs other duties and responsibilities as requested or required.
Qualifications :
- Exceptional telephone and personal customer service skills and ability to work under pressure
- Excellent Microsoft Outlook Excel and Word skills
- Basic financial knowledge and skillsability to understand basic financials such as accounts receivable/payable purchase orders work orders etc.
- Excellent organizational skills and the ability to handle multiple projects tasks simultaneously
- Excellent attention to detail
- Strong verbal written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
- Shows initiative regularly engages in proactive behavior and looks for opportunities
- Strong ability to facilitate a collaborative working environment for customers and team members
- Uses Helping Language looks to see how they CAN help and finds creative ways to get things done
Additional Information :
Education:
- Diploma and/or certificate in Business Administration or related office experience required
- Dispatch and customer service training preferred
Experience:
- Previous call center dispatch or administrative experience preferred
- Experience in construction industry environment preferred
Physical Demands:
- While performing the duties of this job the colleague is frequently required to sit stand walk talk or hear; uses hands to finger handle or touch objects or controls. On occasion the colleague may be required to climb and work in high places stoop bend or reach above the shoulders. The colleague may occasionally lift push or pull up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Work Environment:
- The position is officebased with occasional visits to work sites accompanying technicians.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
Convergint Federal Solutions is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age race color religion sex sexual orientation disability or national origin. We offer a smokefree and drugfree workplace.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.
Convergint Federal Solutions is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint/careers.
EOE/M/F/V/D
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Convergint will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
