Product Owner - Contact Centres
Product Owner - Contact Centres
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Job Description
Bring your strong customer obsession and delivery experience to drive exceptional digital and connected experiences for our customers
Work crossfunctionally in an agile environment to drive strategic business outcomes
Join a growing team in the midst of an exciting transformational change.
In the role of Product Owner Contact Centres you will:
Identify opportunities to leverage new technologies to drive automation efficiency improve digital experiences and create seamless connected customer and banker experiences
Translate the Customer Digital experience strategy and vision into executable solutions by prioritising and shaping initiatives that deliver to the Domain objectives
Own design and deliver end to end experiences and functionality that uplifts how we digitally service and engage customers
Drive innovative and intuitive experiences by partnering with service teams and other domains to enable technology to deliver enhanced digital capability and experiences.
Partner within cross functional teams to shape and execute on the prioritised backlog of initiatives defining initiatives features and user stories
Build trusted and influential relationships with episode domain teams to join the dots across the enterprise to deliver
Drive the formation of delivery design and change squads in collaboration with delivery and support teams.
What youll bring
Proven experience working as a Product Owner or in a similar lead role across digital product or contact centre products and processes
Proven experience in delivering consistent results in a large complex business; and experience working in an agile environment
Creativity and expertise in simplifying processes and issues problem solving and analysis including a passion for improving colleague experiences
Ability to communicate with stakeholders and teams helping shape backlog of key features user stories and goals for squads
Experience mentoring product analysts
Proven analytical skills and evidencebased decision making
Intermediate experience with MS Excel
Basic experience with PowerBI is a nice to have.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit www.nab/aboutus/careers/applyforjob. To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Unsolicited CVs from agencies will not be accepted.
Employment Type
Full Time
