Tools Support Engineer
Tools Support Engineer
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description: Tools Support Engineer
Location: Tampa FL or Dallas/Coppell TX (Texas preferred)
Employment Type: ContracttoHire (W2
Experience Level: MidSenior (Associate Level)
Key Responsibilities
ALM Tools Administration & Support
- Create/manage projects users and roles in Microfocus QC/ALM/Octane.
- Troubleshoot userreported issues and provide L2/L3 support.
- Develop SQL queries macros and scripts to automate repetitive tasks.
- Customize dashboards workflows and reports for engineering teams.
Integration & Upgrades
- Integrate ALM tools with 3rdparty/Microfocus systems.
- Test and deploy patches/upgrades; migrate projects to new versions.
- Validate environments postupgrade and document best practices.
CrossFunctional Collaboration
- Partner with IT/engineering teams to pilot new tools and extract audit reports.
- Monitor license servers databases and infrastructure health.
- Train users and communicate tool updates effectively.
Required Skills
MustHave:
- 2 years in enduser software support (any application).
- Strong troubleshooting and problemsolving skills.
- Proficiency in SQL scripting (VBScript/JavaScript) and macros.
- Excellent communication and time management.
NicetoHave:
- Experience with Microfocus ALM/Octane/QC or similar tools.
- Financial services industry exposure.
Employment Type
Full Time
Key Skills
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