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You will be updated with latest job alerts via emailAt Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
Location: Chennai
Experience: 5 years in a managerial role
Industry Preference: Banking Insurance BPO Back Office
Education: Bachelors Degree (MBA preferred)
Job Overview:
We are looking for an experienced Assistant Manager to oversee operations drive team performance and ensure seamless business delivery. The ideal candidate should have experience managing 80100 associates with at least 56 Team Leaders reporting and a strong background in process management workforce planning and digital solutions projects.
Key Responsibilities:
Team Leadership & Performance Management:
Oversee a team of 80100 associates with direct reporting from 56 Team Leaders.
Conduct daily/weekly reviews with Team Leaders and monitor processlevel performance.
Drive motivation and ensure high engagement levels among staff.
Operational Management:
Develop implement and review operational policies and procedures.
Ensure adequate backups and planned leaves to maintain seamless business continuity.
Manage workforce planning scheduling attrition and absence management.
Conduct associatelevel interviews to ensure required staffing per business needs.
Training & Development:
Facilitate ongoing training crosstraining projects and process upgrades.
Deputize staff for productrelated training and career development.
Process Optimization & Quality Assurance:
Identify process improvement opportunities create SOPs and manage process maps.
Conduct system audits monitor quality assurance and implement problem resolution strategies.
Work closely with IT to troubleshoot and resolve technical issues.
Client & Financial Management:
Build and maintain strong client relationships.
Ensure timely completion of client/vendor billing and financial tasks.
Contribute to Annual Operating Plans (AOP) GP optimization and project costing.
Reporting & Data Management:
Utilize MS Excel PowerPoint Google Sheets Google Docs and Google Data Studio for MIS reporting.
Track key performance indicators (KPIs) and generate analytical reports.
Key Skills & Qualifications:
Strong people management skills with experience handling large teams.
Excellent communication & presentation skills for client and internal interactions.
Expertise in process improvement workforce planning and team motivation.
Proficiency in MS Excel PowerPoint and Google Suite (Sheets Docs Data Studio).
Ability to work extended hours sixday workweeks and weekends as per business needs.
Willingness to travel to different sites/locations as required.
Technical proficiency to collaborate with IT for process/system enhancements.
Interested candidates can share their resumes with or apply for the role here.
Thanks and regards
TA Team
Category: Operations GroupRequired Experience:
Manager
Full-Time