Senior Director Commercial Enterprise Solutions

ROLE SUMMARY

We are seeking a highly skilled Senior Director of Commercial Enterprise Solutions to lead sales order management intercompany routing eCommerce and customer service solutions within our organization. The ideal candidate will have a strong background in SAP systems and related platforms and a proven track record of continuous process improvement and operational excellence. This role is a Commercial thought leader who is accountable for defining the strategy and associated to optimize our commercial solutions working in tandem with the commercial business and other partners to strategize continuous improvement enhanced customer experiences and drive business growth year over year.

This Senior Director is the pin for Commercial operations and will spearhead the transformation of enterprise solutions in the commercial space. This role demands a leader who can navigate the intersection of business operations and technology driving digital transformation and ensuring seamless secure operations that enhance customer satisfaction and support business growth. They will work directly with senior leadership and crossfunctional teams to align transformation initiatives with Pfizers strategic vision and objectives.

Key accountabilities:

• Owns sales order management licensing intercompany routing the eCommerce platform Global Trade Solutions (GTS) and customer service tools to ensure seamless operations and enhanced customer satisfaction.
• Define and oversee the eCommerce strategy globally with proactiveness to evolve the strategy as business requirements and/or industry trends change
• Ability to create a culture of continuous improvement through varying leadership styles
• Ability to inspire teams with strategic big picture thinking. Works with digital and business leads across multiple work streams to define create and maintain endtoend operational efficiencies.
• Operates as a strategic decision maker who consistently drives technology decisions and influences business process crossfunctionally
• Be a thought leader advancing a bestinclass commercial enterprise operations team
• Consistently demonstrates excellent communication skills and is able to work effectively in a crossfunctional and matrixed organization. Ensures accurate and timely communication of the project milestones and creates a highfunctioning team environment.
• Accountable for financial management of their project portfolio including expense and capital investment oversight and management. Works with business leads and digital colleagues across domains in order to prioritize initiatives to ensure investments are focused on areas with the highest business value. Ensures that ROI on investments is achieved and that their team hits financial targets.

ROLE RESPONSIBILITIES

Commercial Enterprise Operations & Delivery:

• Lead the strategic direction and management of sales order management licensing intercompany routing GTS and customer service tools to meet business objectives and enhance operational efficiency.
• Drive the transformation strategy focusing on optimizing the eCommerce platform for increased sales and improved customer experience.
• Collaborate with crossfunctional teams and markets to understand their needs and translate them into effective requirements and solutions.
• Oversee the integration and optimization of relevant systems to ensure seamless data flow and process efficiencies across the organization.
• Ensure compliance with IT and industry best practices standards and regulations especially those related to sales operations licensing and global trade.
• Establish and report key performance indicators (KPIs) to measure the effectiveness of operations.
• Meet the expectations and requirements of internal and external customers; act with customers in mind; establish and maintain effective relationships with customers and gains their trust and respect.
• Translate customers operational needs and into strategic direction; Leads regular meetings with all levels of business stakeholders
• Manage relationships with other digital lines that are required for successful project deployment and operational activities
• Proactively identify and grow relationships with vendors and partners.
• Ensure that all stakeholder expectations have been met through delivery of services or projects through Pfizer digital teams and vendor management

Strategy & Planning:

• Exceptional ability to influence and negotiate effectively up down and across the organization
• Use innovative business thinking to challenge the status quo and drive identification quantification and proposal of business solutions
• Look toward the broadest possible view of an issue/challenge; can easily pose future scenarios; thinks globally; can discuss multiple aspects and impacts of issues and project them into the future.
• Focus on latest trends and technologies and recommend improvements to our SAP landscape with a focus on sales and distribution.
• Communicate a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates milestones and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

Communication:

• Develop and sustain constructive partnerships between business and digital stakeholders to ensure success of projects
• Communicate clearly and succinctly in a variety of settings and styles at all levels of the organization; can get messages across that have the desired effect.
• Ensure effective accurate and timely communication across the portfolio; prepare and deliver regular updates on project status both in written and presentation format to sponsors business leaders and stakeholder groups.

Innovation and Forward Thinking:

• Consistently share innovative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
• Take appropriate risks to achieve desired result; guides direct reports and team on acceptable levels of risk taking
• Stay abreast of emerging trends and technologies in enterprise IT solutions and propose innovations to enhance business operations.
• Provide thought leadership and represent the organization at industry events and conferences.

Financial Management:

• Work with the budget owners regularly to plan and execute on funding priorities and reporting
• Prepare business cases for IT investments and presents to governance bodies

Team Effectiveness:

• Highly skilled in a variety of formal presentation settings; oneonone small and large groups with peers direct reports and senior management; is effective both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something is not resonating.
• Utilize negotiation facilitation meeting management and conflict resolution skills to enhance crossfunctional team performance
• Provide clarity on team roles/responsibilities and ensure all team members have access to project information necessary to be successful
• Ensure all appropriate team member views have been raised and incorporated into decisions as appropriate
• Identify team performance issues and develops appropriate actions

BASIC QUALIFICATIONS

• Bachelors degree in Business Marketing or a related field.
• Proven experience 10 years) in SAP sales and distribution roles and/or other related ERP and complex platforms preferably in a leadership capacity.
• Knowledge of SAP systems
• Experience with SAP implementation projects and SAP upgrade projects.
• Excellent leadership communication and project management skills.
• Ability to work in a fastpaced changing environment and manage multiple priorities.

PREFERRED QUALIFICATIONS

• Familiarity with continuous improvement methodologies such as Lean Six Sigma or Kaizen
• Strong analytical skills and the ability to interpret data to make decisions

ORGANIZATIONAL RELATIONSHIPS

Commercial brand leadership teams VP and above Pfizer Global Supply (PGS) President and leadership team Digital leadership team vendor partner leadership team such as SAP Finance organization Country Managers and market leadership

RESOURCES MANAGED

Financial Accountability

Management of budgets $15$20M

Supervision

Leader of leaders 5 direct reports. Total organization size is 23 colleagues managed plus 50 contracted resources. International FTE resources managed as part of this team.

This description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NONSTANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS

Nights and weekends during deployments. May require travel as needed up to 20 of time.

Work Location Assignment:Hybrid

Last Date to Apply for Job: 4/17/2025

The annual base salary for this position ranges from $204700.00 to $341100.00. In addition this position is eligible for participation in Pfizers Global Performance Plan with a bonus target of 22.5 of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (uscandidates.mypfizerbenefits). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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