Sr Service Engineer
Sr Service Engineer
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Job Description
Job Description
Title: Sr. Service Engineer
Pioneer the next generation of innovation. Join us and youll develop your skills and expertise to the very highest levels working in an international environment for a company known the world over for its brilliance.
Key Accountabilities:
- Independently plan and execute comprehensive investigations into complex product failures occurring in the field
- Gathering detailed information about the failure event (e.g. operating conditions environmental factors maintenance history).
- Performing onsite tear downs inspections and diagnostic testing.
- Utilizing specialized tools and equipment for data collection and analysis.
- Conducting root cause analysis (RCA) using methodologies such as 5 Whys Fishbone diagrams and fault tree analysis.
- Based on the investigation findings develop and implement effective corrective and preventive actions (CAPA) to address the root cause of failures.
- Designing and testing modifications to the product or its components.
- Creating and updating technical documentation service bulletins and training materials.
- Collaborating with engineering manufacturing and quality teams to implement changes.
- Serve as a technical expert and provide advanced troubleshooting assistance to field service technicians customers and internal stakeholders.
- Analyze field failure data to identify trends patterns and potential areas for improvement.
- Prepare comprehensive reports summarizing investigation findings conclusions and recommendations.
- Stay uptodate with the latest advancements in failure analysis techniques and industry best practices.
- Maintain strong relationships with customers by providing timely updates clear explanations and professional support throughout the investigation process.
- Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
- Perform special projects as required
Basic Requirements:
- Bachelors Degree in Engineering or Technology and 5 years of failure analysis or service engineering experience with internal combustion engines; or 9 years of failure analysis or service engineering experience with internal combustion engines
- Willingness to travel up to 75
Preferred Qualifications:
- Excellent knowledge of the practical application of engineering science and technology. This includes applying principles techniques procedures and equipment to the design and production of internal combustion engines
- Excellent mechanical or electrical knowledge of engines and tools including their designs controls uses repair and maintenance including major engine overhaul and the tuneup of diesel engines and components
- Excellent ability to read and interpret blueprints technical drawings schematics and computergenerated reports
- Excellent analytical and creative problem solving skills when problems are very complex
- Excellent organizational planning and follow up skills
- Strong oral/written communication skills
- Strong interpersonal skills
RollsRoyce is a Military Friendly Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic. You can learn more here.
We are an equal opportunities employer. Were committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have the more successful well be. By building a culture of respect and appreciation we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.
Job Posting Date
Pay Range
Location:
Benefits
RollsRoyce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits including health dental vision disability life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a longterm incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire and employment type.
The Business Unit Power Systems of RollsRoyce provides worldclass power solutions and complete lifecycle support under our product and solution brandmtu. Through digitalization and electrification we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive powerful and reliable systems based on both gas and diesel engines as well as electrified hybrid systems. These clean and technologicallyadvanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Required Experience:
Senior IC
Employment Type
Full-Time
