Product and Technology Specialist
Product and Technology Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Volvo Cars of Brooklyn is an elite new and preowned retailer of Volvo vehicles conveniently located in the heart of Industry City Sunset Park Brooklyn NY. We are respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars of Brooklyn has become known.
At Volvo Cars of Brooklyn we believe our employees are our greatest asset. As such we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars of Brooklyn is always looking for qualified driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.
$18 per hour based on experience
Position Overview:
Join the Volvo Cars Brooklyn team as aDelivery Specialist / Volvo Product Ambassador! In this dualrole you will ensure that every customer receives their vehicle in perfect condition while showcasing the exceptional features and benefits of our Volvo lineup. Youll facilitate a seamless delivery experience assist customers in understanding their new vehicle and build lasting relationships all while delivering outstanding service.
Description:
The Product & Technology Specialist (PTS) is a customerfocused role designed to assist both Sales & Service customers as a product expert with a strong emphasis on Volvo product technology and ultimately creating a great Volvo customer experience.
GOAL: Create a tailored customer experience though improving customers understanding of the vehicle and its technologies kicking off the introduction into the Volvo Family and strengthening the bond between the customer
and the dealership.
Key Responsibilities:
Vehicle Delivery & Preparation:
Ensure vehicles are meticulously cleaned detailed and inspected before delivery. Address any damages or adjustments in collaboration with the service team to ensure every car is in pristine condition.Customer Engagement:
Greet customers with a warm friendly demeanor and guide them through their vehicles features and functions answering questions and ensuring a memorable informative delivery experience.Documentation & Finalization:
Complete all necessary paperwork related to vehicle delivery ensuring the customer receives manuals keys and any other required documents to finalize the sale.Test Drive Coordination:
Conduct a final test drive to familiarize the customer with key features technology and safety protocols ensuring they feel comfortable and confident with their new vehicle.Customer Relationship Building:
Develop and maintain strong longterm relationships with customers addressing concerns and providing technical assistance. Follow up after delivery to ensure complete satisfaction.Inventory & Record Maintenance:
Maintain accurate delivery records and ensure all vehicle inventory data is updated promptly.Team Collaboration:
Work closely with the sales team service department and finance to ensure timely and smooth vehicle deliveries. Coordinate to resolve customer issues as needed.Product Ambassadorship:
Serve as a Volvo Product Ambassador showcasing the lineup of vehicles and providing customers with detailed information on features benefits and Volvos commitment to quality.Safety & Compliance:
Follow all company policies safety guidelines and regulatory requirements to ensure deliveries are executed professionally and securely.
What We Offer:
- Premium medical and dental insurance plans
- A comprehensive 401(k) plan with company match
- Paid time off to relax and rejuvenate
- Career growth and professional development opportunities
- Paid training to enhance your skills
- Employee vehicle purchase programs
- A supportive familyowned and operated business culture
- Longterm job security and stability
- Discounts on products and services
Qualifications:
- Experience: Previous experience in automotive sales customer service or vehicle delivery is preferred but not required.
- Skills: Excellent communication and interpersonal skills with a focus on delivering exceptional customer service.
- License: A valid drivers license with a clean driving record is required.
- Physical Requirements: Comfortable performing tasks such as walking around vehicles demonstrating vehicle features and assisting customers in and out of cars.
- Schedule: Flexibility to work evenings weekends and holidays as needed. A 40hour work week is expected.
Apply Today and Become a Key Member of the Volvo Cars Brooklyn Team!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
