German Customer Support Lisbon

Embrace the Future with Us!

Are you ready to put your talent and skills to work in a role that shapes the future and improves everyday life Were not just offering a job; were offering an opportunity to grow and be part of something bigger. Our rapid growth and innovative international environment create endless possibilities for driven individuals like YOU those with a passion for making a difference.

With a culture rooted in customer happiness we consistently deliver outstanding results foster positive relationships and reduce costs for top companies. Are you ready to help create meaningful change and be a part of our success

What Youll Be Doing: In this role youll be providing exceptional customer support for a leading streaming video platform. Youll support customers through dual chat and email channels while ensuring smooth account management and addressing policy safety and copyright concerns. All of this will take place in an energetic office environment at our Alcntara / Lacs Conde D bidos office in Lisbon.

Key Responsibilities:

• Provide customer support with a focus on monetization and ensuring a seamless experience.

• Stay uptodate with client policies and guidelines to deliver the best service.

• Assist customers with account management and settings.

• Manage issues related to policy safety and copyright in a timely and efficient manner.

What You Bring to the Role:

• Nativelevel fluency in German and excellent command of English.

• Ability to multitask and thrive in a fastpaced environment.

• Excellent communication skills both written and verbal.

• A proactive attitude with strong teamwork skills.

• Exceptional organizational abilities and a knack for time management.

• Quick learning ability and adaptability to new processes concepts and skills.

• A keen attention to detail and commitment to delivering highquality service.

• Strong research skills and a solutionoriented mindset.

Why Us

• Be part of one of the largest and fastestgrowing IT services providers globally.

• Continuous training and professional development to help you advance.

• A competitive salary and benefits package designed to reward your hard work.

• Opportunity to work with leading global companies and make a real impact.

Nice to Have:

• Previous experience in customer service particularly handling dual chat interactions.

• Familiarity with BPO KPIs like CSAT NPS and SLAs.

What You Can Expect:

• A structured 9am6pm workweek with a dynamic pace.

• A welcoming fastpaced environment where your career can grow rapidly.

• Extensive training to help you succeed with additional support during your first month.

• Clear career path and professional growth opportunities.

• Referral program with the chance to earn extra bonuses.

• Discount memberships to gyms across Portugal.

• Various corporate discounts through partnerships with other organizations.

• Private health insurance from day one.

• Relocation assistance for applicable candidates.

• Free fruit coffee tea and water to keep you refreshed throughout the day.

Our Community: We are a highcaliber team that supports one another and thrives in an energetic collaborative and inclusive environment. Our 300000 global associates make a difference every day driving innovation and ensuring success. We believe in creating a supportive culture where everyone can bring their best selves to work.

About Us: We are one of the worlds leading professional services companies transforming business operating and technology models for the digital era. With our consultative approach we help clients envision build and run innovative and efficient businesses. As a member of the NASDAQ100 and consistently ranked among the worlds most admired companies we pride ourselves on helping clients lead with digital transformation.

Our Commitment to Diversity and Inclusion: We are an equal opportunity employer committed to building a diverse and inclusive workforce. We value and embrace different perspectives ensuring that everyone feels heard accepted and respected. Your application will be considered regardless of race color sex religion sexual orientation gender identity national origin disability or any other protected characteristic.

Join us and be part of an environment where you can make a lasting impact and grow your career. We cant wait to see what youll bring to our team!

Location onsite

Rocha do Conde de bidosLisboa Portugal