Identity OperationSupport L2- Saviynt SQL
Identity OperationSupport L2- Saviynt SQL
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Role Saviynt Level 2 Support (Senior Consultant) 57 Years
Experience: 57 years
Location: IN Bangaluru Karnataka (Hybrid)
Job Summary:
The Level 2 Support Specialist will be responsible for assisting clients and customers with technical issues related to Saviynts software products and services. The successful candidate will leverage their indepth product knowledge and technical expertise to provide timely and effective solutions ensuring customer satisfaction and maintaining a high level of service quality.
Responsibilities:
- Respond to incoming support requests via various channels (phone email chat ticketing system) from clients and customers experiencing technical issues.
- Troubleshoot and diagnose complex technical problems related to Saviynts software products including but not limited to access management identity governance and compliance solutions.
- Analyze and debug Javabased applications within the Saviynt environment.
- Utilize SQL queries to investigate and resolve databaserelated issues.
- Collaborate Development and other crossfunctional teams to resolve escalated issues that require deeper technical analysis.
- Provide stepbystep guidance and clear explanations to clients to help them understand and implement solutions effectively.
- Document all interactions and solutions in the companys ticketing and knowledge base systems for future reference and continuous improvement.
- Escalate unresolved issues to Level 3 Support or appropriate teams following established procedures.
- Participate in knowledge sharing and training sessions to enhance personal and team skills and stay updated with product updates and releases.
- Contribute to the development of support documentation FAQs and best practice guides to assist clients in selfservice issue resolution.
- Contribute to root cause analysis and postincident reports to prevent recurring issues.
- Participate in oncall rotations if required to provide afterhours support to clients.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent work experience).
- 57 years of experience in a technical support role preferably in a software or technology company.
- Strong knowledge of Saviynts software products and services with the ability to troubleshoot complex technical issues.
- Proficiency in Java programming and troubleshooting skills.
- Strong understanding of SQL and experience with database queries and troubleshooting.
- Proficiency in working with various operating systems (Windows Linux etc. and databases.
- Excellent communication skills both written and verbal with the ability to convey technical information clearly to nontechnical clients.
- Strong problemsolving skills and the ability to think critically under pressure.
- Experience with support ticketing systems (ServiceNow).
- Ability to work collaboratively in a fastpaced teamoriented environment.
- Relevant certifications (e.g. ITIL productspecific certifications) are a plus.
- Flexibility to work oncall and outside regular business hours when necessary.
Simeio is an equal opportunity employer. If you require assistance with completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to any of the recruitment team at or.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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