Desktop Support Technician L2 US
Desktop Support Technician L2 US
Posted on :
25-07-2025
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1 Vacancy
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Job Description
WE RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY MICHIGAN USA!
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What Youll Do:
- Provide onsite and remote support for Windows and Apple laptops/desktops (iMac) including installations moves additions and changes; troubleshoot and resolve issues on Windows macOS and mobile devices; support executive/VIP users and perform AV system health checks.
- Manage hardware refreshes warranty repairs equipment redeployment printer installation configuration and break/fix support; oversee inventory asset tagging depot operations and coordinate equipment shipments returns and asset reclaim.
- Maintain asset management systems and provide weekly inventory/outflow reports; collaborate with external vendors for hardware repairs and field dispatch; ensure all service requests and incidents are tracked resolved timely and comply with internal standards and policies.
What You Need:
- 3 5 years of experience in IT support roles with proficiency in Windows 10 macOS Microsoft Office Suite imaging and deploying Windows OS and understanding of basic networking concepts (TCP/IP Ethernet Windows Networking).
- Experience supporting networked printers AV systems asset management and inventory tracking combined with outstanding customer service and interpersonal communication skills.
- Strong organizational and multitasking abilities ability to lift and move equipment up to 50 lbs valid driver s license and access to a personal vehicle.
- Preferred experience in the automotive manufacturing industry MCP and/or A Certifications and background in help desk or call center environments.
- Skilled in spreadsheet and reporting tools strong written documentation and reporting abilities and experience supporting executive-level users.
Why Join Us:
At Excis your work matters. You ll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Troy Michigan and be at the forefront of IT support excellence!
Bachelor s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills.
Employment Type
Full Time
Key Skills
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