Performance Lead
Performance Lead
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
What youll bring to the team
Performance Lead
Location: LEGOLAND Windsor Resort Windsor SL4 4AY
Hours: Full time fully flexible any 5 days out of 7
Contract Type: Permanent variable hours 13 per hour)
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing and we are recruiting for a Performance Lead to join our AWESOME Resort Operations Team!
Our Performance Leadswill support our Resource and Planning team with all relevant administration relating to our employees including training facilitation & assessments formal employee relations meeting facilitation spot checks safety compliance reporting and data capture / trend analysis.
The Performance Lead will have the opportunity to work closely with our frontline team members coaching influencing and driving exceptional guest interactions and fostering an inclusive workplace environment. You will actively address employee relations issues in the moment formalising processes appropriately and sensitively holding meetings with diligent note taking and data capture alongside our onsite People Advisors.
As a Performance Lead you will also have the opportunity to influence our new starter journey working closely with our training team to facilitate update and promote our induction content in alignment with operational standards and health & safety procedures.
Qualifications & Experience
Confident to facilitate formal Employee Relations meetings both as note taker and fact finding representative
Experience with employee relations HR processes or administration is essential
Familiar with absence management
High attention to detail and organisation skills with experience in recording data accurately and in a timely manner
Confident to facilitate new starter inductions for large groups (upwards of 30 people)
The ability to embrace our Merlin values Own Your Craft Go Together Enjoy the Ride Drive & Discover and We Care and empower the team around you to bring joy create connections and make lasting memories for our guests leading by example to guide the behaviours that set us apart as an employer a community and a first choice destination for families.
Benefits
Pay of 13 per hour
40 discount off LEGO sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you your family and friends to enjoy all of our Merlin Attractions across the world!
25 discount in Merlin retail shops and restaurants (a brilliant extra treat when youre using your Magic Pass to visit!
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30000 national & local employee discounts
Free staff parking
Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for an Employee Relations Administrator to join our AWESOME team at the UKs favourite childrens theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 212. The Resort is home to three awesome LEGO themed Hotels and a host of rides shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isnt like a job anywhere else. With attractions around the world from rollercoasters to wax figures we dont trade in suits handshakes or briefcases. We trade in fun. In smiles shrieks and spinetingles. In Memories. In magic. But there are no tricks behind our magic. Instead there are people like you. Passionate dedicated people who are committed to making sure our worldwide attractions and guests experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
GBP 13.00/Hr.
Employment Type
Part-Time
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