Patient Access Advocate II
Patient Access Advocate II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
At Cone Health Medical Group we care about attracting and retaining the best patient access advocates who are passionate about positively impacting our patients communities and teammates! As a Great Place to WorkCertifiedTMorganization youll be empowered to make your career meaningfulwithin a supportive culture of caring inclusion growth and compassion. Its more than a job its a calling. Our brand promise is Were right here with you! If that speaks to you you belong with us!
- We have multispecialty practices across 170 locations serving 5 counties (Guilford Alamance Rockingham Randolph and Forsyth). Some of those specialties include: Behavioral Health Gastroenterology Heartcare Oncology Dermatology Endocrinology Sports Medicine Neurology OB/GYN Pediatrics Urgent Care Pulmonary Surgery Primary Care Geriatrics & More!
- Work/Life Balance with primarily MF 1st shift schedules.
- Our practices range from intimate practice settings to large practice setting environments.
- We offer team member wellness initiatives (massage therapy onsite fitness facilities with free fitness classes and rewards for physical activity).
- Team member engagement programs (book clubs diversity councils and shared governance).
- Tuition Reimbursement.
- Opportunity for growth within the system (RISE Program Certified Medical Assistant Academy Nurse Tech Program and Pharmacy Academy just to name a few).
Front Office
Medical Front Ofice
Front Office Rep
Responsibilities
Assists new employees with registration workflows. Follows established protocols for collecting and posting copays payment processing and review of records for bad debt. Adheres to No Surprise Act.
Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
Follows practice scheduling guidelines for single or multiple clinics and return referral and testing appointments Assists new employees with appointment scheduling.
Follows office procedures for incoming calls messages voice mail and email and coordinate follow up where needed.
Manages referrals and obtains precertification as needed and notifies precert coordinator for follow up.
Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary.
Trains new employees on general clerical support; paperwork medical records faxes scans filing typing etc.
Ensures new patient information is delivered in a timely manner. Mails new patient packets and contact new patients the day before their scheduled appointment. Adheres to no show policy send letters and document no shows in a timely manner.
Performs other duties as reasonably required or assigned.
Qualifications
Preferred: Graduate of a certified medical office training course
Employment Type
Full-Time
