Senior Engineer - Product Support
Senior Engineer - Product Support
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Job Description
HARMANs engineers and designers are creative purposeful and agile. As part of this team youll combine your technical expertise with innovative ideas to help drive cuttingedge solutions in the car enterprise and connected ecosystem. Every day you will push the boundaries of creative design and HARMAN is committed to providing you with the opportunities innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do everyday.
Job Profile
Level 1 Customer Support to Global Customer Base.
Coordinate with External and Internal Stakeholders for Service Provisioning Product Licensing RMA and Support Activities.
Basic level technical support for network security products.
Basic Troubleshooting diagnosing and resolving technical customer issues.
Skill sets desired
Customer focused candidate strong attention to detail ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal (English) communications skills.
Basic Networking Skills Understanding of the protocols surrounding IP service provider networks.
Security skills Understanding of Security Products like Firewall IDS/IPS
Operating systems Basic knowledge of Linux
Working Knowledge of CRM Ticketing tools.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Required Experience:
Senior IC
Employment Type
Full-Time
