Managing Director Head of Experience Design - Wealth Management
Managing Director Head of Experience Design - Wealth Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Group UX Management job is responsible for design across all responsive web and native mobile experiences. This job creates experience concepts and stories delivering on a multiyear strategy to improve the enduser experience across all participant types and journey stages to help lead the evolution of enduser experiences and supporting the organizations mission of delivering lifetime income for all with investments that build a better world.
Key Responsibilities and Duties
- Leads design team to partner with research product management and development to establish modern best practices for endtoend experience design and delivery such as design research journey mapping personas storyboards concept designs prototyping and final production designs for all enduser experiences.
- Elevates design awareness and implementation of modern design best practices to enable the team to deliver the highest quality experiences at scale and positions design as a strategic capability for the enduser experience teams.
- Ensures that the experience priorities for the enduser experience inform and align with client & business challenges/goals.
- Partners closely with Digital and Client Experience Transformation team to mature end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the teams.
- Collaborates closely with Research Brand Marketing Data & Analytics Technology Digital and Product Lines of Business to define and execute enduser digital design strategy and leads the enduser experience design disciplines to drive scale and growth by maximizing endusers engagement and loyalty across all digital channels.
- Collaborates with the digital product and technology organizations to support the endtoend vision and strategic roadmap producing validated design concepts and stories that establish a bestinclass experience for our endusers.
- Manages performance of direct reports through regular timely feedback as well as the formal performance review process to ensure delivery of user experience objectives and engagement motivation and development of the team.
- University (Degree) Preferred
- 10 Years Required
Career Level
11PL
Digital & Client Experience (D&CX) Design Office
Our Digital & Client Experience purpose is to delight clients by transforming TIAAs culture and practices around client centricity creating confidence and simplicity in our endtoend experiences. The team is accountable for digital client experience financial wellness and advice and analytics. This group is critical to our efforts to become digitalfirst and simplify how we show up for and serve our clients.
TIAAs Design Offices mission is to build a designled culture while strengthening our design capabilities to create an endtoend experience vision that unlocks innovation and inspires and empowers clients to pursue retirement security with TIAA. The Design Office is also charged to develop and lead adoption around client obsession and experimentation practices and work collaboratively across the D&CX marketing product retirement and client services & technology organizations.
Managing Director Head of Experience Design Wealth Management
Reporting directly to the Chief Design Officer we are looking for an experienced and visionary design leader to oversee design strategy and creation of TIAAs Wealth experiences.
This role will create experience concepts and stories delivering on a multiyear strategy to improve the experience across all enduser types and journey stages to help lead the evolution of our wealth participant experiences and supporting our mission of delivering lifetime income for all with investments that build a better world.
Key Responsibilities and Duties:
- Directly oversee a team of designers content strategists and design leads. You will collaborate with the digital product and technology organizations to support the endtoend vision and strategic roadmap producing validated design concepts and stories that establish a bestinclass experience for our wealth participants. You will collaborate with and align the teams around our experience strategy goals
Qualifications and Skills:
- Minimum of 10 years humancentered designthinking experience required 10 preferred
- 10 years of UX design and / or design management experience required10 preferred
- Strong and demonstrated background in enterprise experience design; consumer product design; mobile platform design in an agile delivery model
- Strong multidisciplinary team management and team building skills
- Demonstrated experience in leading and mentoring managers and individual contributors as well as developing talent and upgrading craft skills
- Eager to be innovative and possess a strong test and learn mentality
- Familiarity with finance investments wealth management or retirement services is a plus
- University degree preferred
Anticipated Posting End Date:
Base Pay Range: $199500/yr. $332500/yr.Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location. In addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs nonannual sales incentive plans or other nonannual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today were a marketleading retirement company fueled by worldclass asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial wellbeing possible for its clients and is equally committed to the wellbeing of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial wellbeing. To learn more about your benefits please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.
Read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone:
Privacy Notices
For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here.
For Applicants of TIAA Nuveen and Affiliates residing in California please click here.
ForApplicants of TIAA Global Capabilities click here.
For Applicants of Nuveen residing in Europe and APAC please click here.
Required Experience:
Director
Employment Type
Full-Time
