Fortellis Integration Consultant BPC - Remote Opportunity

Remote Position USA

About Us

CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

AtCDK Global we are focused on connections that allow us to deliver worldclass software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities

Position Summary

The Business Process Consultant position requires the incumbent manage and execute onsite and remote initial delivery of CDK software application and business process consulting and training.

Responsibilities

• Responsible for providing technical consulting to Independent Software Vendors (ISV) and managing the vendor as they progress through the integration certification process of API integration. Expected to be able to work with multiple vendors in various stages of the certification process simultaneously;

• Liaise with Account Management teams to keep them updated on progress with clients and facilitate sales opportunities for consulting and other CDK products.

• Responsible for coordinating with Data & Fortellis Sales Engineers to provide technical integration assessments for third party vendor applications.

• Responsible for providing technical support to the Data & Fortellis R&D team and certifying Data & Fortellis products prior to the release of product for use by ISVs.

• Responsible for troubleshooting product development and production support application integration issues as necessary. Serves as the Tier 3 escalation point for production support issues escalated by Data & Fortellis Support.

• Responsible for coordinating and managing customer simulation testing of DMS applications and API changes with integrating ISVs.

• Responsible for acquiring and maintaining indepth knowledge of integrated CDK applications.

• Responsible for contributing to efforts to continuously improve organizational processes such as the identification and documentation of standards and best practices related to the activities of their role in the Data & Fortellis program.

• Open to travel for internal meetings as required.

Job Requirements

• At least 5 years experience working with software requirements troubleshooting software issues and testing software to ensure that it meets requirements.

• At least 5 years experience working with and/or supporting CDK applications such as CRM F&I Accounting Parts and Service.

Preferred Qualifications

• Proficiency in working with ENGLISH query language and DMS operating system.

• Preferred experience within the automotive industry and automotive dealership management.

• Ability to consult with clients staff at all levels.

• Ability to work independently with little supervision in a fastpaced environment.

• Must possess excellent troubleshooting skills.

• Strong communication skills are required as this is a customer facing position.

• Strong organizational skills and be able to manage multiple concurrent projects.

• Understanding business environments and associated processes and to effectively communicate about them to a technical audience.

• Ability to effectively manage the expectations of Customers Product/Program/Project Managers Developers and QA Engineers.

• Proficiency with MS Office products.

• Ability to work remotely with clients.

Salary Range: $64800.00 $82000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation plans.We offer Medical dental and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.