Licensing Services Representative Moses Lake
Licensing Services Representative Moses Lake
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$ 47988 - 62892
1 Vacancy
Job Description
Description
- We are dedicated to growing a culture of belonging through our values:Respect Trust Diversity Inclusion Equity.
This position requires inperson attendance in the Moses Lake Driver Licensing Office Monday Friday.
At the Department of Licensing (DOL) we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work create value for our customers and help build trust in our government.We are currently recruiting for a Licensing Services Representative with amazing customer service skills and reliable work ethic to add to ourMoses Laketeam!
Our Driver Licensing Offices (DLO) live our purpose of Helping every Washington resident live work drive and thrive. every day. They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests authenticate identity documents through online verification conduct facetoface interviews with applicants to validate their identity and consistently provide excellent customer service to the public with enthusiasm and a smile.If you are ready to start your career in a culture that focuses on fostering teamwork innovation and growth please read on!
Duties
- As the face of the Department of Licensing you will have a direct impact on the members of the community as well as public safety across Washington State helping every Washington resident live work drive and thrive. You will receive extensive training to confidently issue driver licenses enhanced driver licenses and identification cards to the public. Your ability to make sound decisions to resolve any issues independently utilizing current policies procedures and guidelines will be key to your success.Some of what you will be doing:
- Verify authenticity of documents evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws regulations and procedures.
- Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicants eligibility.
- Collect DOL licensing fees.
- Approve or deny (pending) enhanced applications and issue federallyapproved EDL/EID to eligible applicants.
- Use sound judgement and make independent decisions to assess customer qualifications (physical medical and visual) for licensing issuance.
- Travel including relief to other offices and training. Travel may require overnight accommodations.
- Conduct driving skills tests while riding in the applicants vehicle to assess their driving skills.
Upon completing training and certification you will be authorized to issue Enhanced Drivers Licenses (EDL) which will result in a10 pay increase. Qualifications
What you will bring:
- U.S. Citizenship.
- Valid WA driver license and five 5 years of licensed driving experience.
- Your valid driver license must have no restrictions other than corrective lenses or you must have the ability to obtain one upon hire.
- A total of two 2 years of direct customer service work experience providing product/services to the general public.
- One 1 year of experience using electronic systems and form templates to input data navigate between multiple forms and screens edit information and save completed work.
- Typing speed of 30 wpm or greater.
*experience can be obtained concurrently*
What may help set you apart:- One 1 year of experience evaluating complex information to ensure accuracy and verifying compliance with rules laws policies procedures or eligibility requirements to receive a product of service.
- One 1 year of experience explaining rules policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
- One 1 year of experience with the ability to responsibly and accurately handle the publics money when processing financial transactions. This includes receiving cash making change counting down tills and/or committing fiscal resources. This also includes consistently following applicable fiscal guidelines regulations and principles.
- Experience performing driver license examiner duties and issuing driver licenses and ids (any state).
- Verified reliability and malfeasance check for previous five years of employment.
- Prior to a new hire a preemployment screening that includes a criminal record history check will be conducted. These findings may not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
- In addition an acceptable fingerprint based criminal history background check is also required for this position as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
- This position requires you to work at other Licensing Services Offices and Part Time Offices on a rotating basis when those offices are short staffed.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment we will take the steps to assure that people with disabilities are provided reasonable accommodations.For information about available accommodations the interview process or the position contact Nicole Walters.Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity equity and inclusion!
How to Apply:- Select the Apply button at the top of this job announcement.
Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our awardwinning diverse and inclusive organization.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color immigrants refugees women LGBTQ people with disabilities and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce we will create a more respectful productive and unified team to better serve the public of Washington.Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference please notifythe Recruitment Team. Be sure toinclude the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age religion sex (including gender identity) marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process during the recruitment process or who need this job announcement in an alternative format may contact the Human Resources Office ator may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
Union Inclusion:This position is included in a bargaining unit represented by the Professional and Technical Employees Local 17 (PROTEC17. For membership questions contact the local Union Representative.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
