Senior Customer Success Manager- US
Senior Customer Success Manager- US
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Sprintois a leading platform that automates information security compliance. By raising the bar on information security Sprinto ensures compliance healthy operational practices and the ability for businesses to grow and scale with unwavering confidence. We are a team of200 employees& helping2000 Customersacross75 Countries. We are funded by top investment partnersAccel ELEVATION & Blume Venturesand have raised32 Million USDin funding including our latestSeries Bround.
The Role
We are looking for a Senior Customer Success Manager to join our Customer Success team. You will be Sprintos Ambassador for all its Customers in the United States(US).
Responsibilities
- Be the face of Sprinto for the customer regular interaction to ensure key product updates are shared proactively and the customer is successful in their journey with Sprinto.
- Own Pod level/Individual OKRs track progress and ensure planned activities meet the desired outcomes.
- Customer Onboarding: Onboard clients onto the Sprinto platform by working with the Onboarding team and ensuring topnotch customer experience.
- Customer Advocacy Our customers love Sprinto and share their love via G2 reviews Case Studies Video testimonials etc.
- Customer Retention and Upsell Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio.
- Mentor new team members and help them meet their goals.
Requirements
- You have58 years of experience in a B2B SaaS product company.
- You haveexcellent written and verbal communication skills most of your time would be spent interacting with customers.
- You have agood understanding of cloud technology words like S3 bucket DB encryption and Virtual Private Cloud are not alien to you.
- You enjoy talking to customers and building a relationship Being the goto person for customersmakes you happy.
- You aresystematic and methodical you make commitments and meet them consistently.
- Customer information is at your fingertips and you are quick to identify any business opportunity.
- You havestrong prioritization skillsandthe ability to work with multiple customers across the globe.
- You are afirstprinciple thinkerand quick to identify process improvements.
Benefits
- Remote First Policy.
- 5 Days Working With FLEXI Hours.
- Group Medical Insurance (Parents Spouse Children).
- Group Accident Cover.
- Company Sponsored Device.
- Education Reimbursement Policy.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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