Brewed DFW- Barista

POSITION TITLE: Barista
EMPLOYMENT CLASSIFICATION: NonExempt
POSITION REPORTS TO: General Manager
DEPARTMENT: Dining Division Brewed

POSITION SUMMARY:

Your Career Deserves MORE FLAVOR!
Paradies Lagardre is an awardwinning and innovative Airport Concessionaire dedicated to creating exceptional travel experiences. We are looking for dedicated and customerfocused individuals to join our team at Brewed a caf experience that brings quality coffee and hospitality together in an exciting highenergy setting.

If youre passionate about crafting amazing beverages engaging with guests and working in a dynamic coffeehouse environment this is the perfect role for you!

As a Barista at Brewed youll be at the heart of the caf experience preparing delicious coffee beverages while ensuring every guest feels welcome and valued. Youll be responsible for maintaining drink quality providing friendly service and keeping the caf running smoothly.

In joining our team you always commit to supporting this mission by demonstrating our service standards and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardre positions including the Barista require that you embody a positive company image by providing courteous friendly and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values TRIFIC (Trust Respect Integrity FirstClass Innovation Commitment) recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.

The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

• Must have a passion for the guest!
• Create HighQuality Beverages Prepare and serve espresso drinks brewed coffee teas and specialty beverages following company recipes and presentation standards.
• Provide Outstanding Customer Service. Greet every guest warmly take orders accurately and offer recommendations with a smile.
• Exceed First Class Service standards and behavior with guests business partners and peers.
• Prepare and Serve FoodAssemble fresh food items pastries and breakfast sandwiches while ensuring quality and accuracy.
• Warmly greets acknowledges and takes guests drink and food order within 30 seconds of them entering the concept.
• Operate coffee making equipment. Dismantling and cleaning machinery as needed.
• Prepare and present beverages according to established recipe and presentation standards.
• Accurately total process and collect payments from guests to include but not limited to using the pointofsale system.
• Handles money processes credit and debit card makes change while complying with the companys Cash Handling and Loss Prevention Standard Operating Procedures.
• Knowledgeable and enthusiastic about the restaurants menu and products.
• Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a manager if necessary immediately.
• Respond to guest inquiries and requests in a timely friendly and efficient manner.
• Assist with new team member training by positively reinforcing successful performance and helping as needed.
• Support other areas of the restaurant as requested such as seating customers answering telephones stock work cleanup and documentation.
• Maintain a clean organized work environment that is free of safety hazards including trash sweeping mopping and dishes.
• Receive positive Secret Shopper scores.
• Ask correct SMG related questions for positive comments.
• Be compliant with all local state federal laws and regulation including those relating to food safety.
• Other duties as assigned.

EDUCATION EXPERIENCE CERTIFICATIONS:

• High School diploma or GED is required.
• Food and Beverage experience is preferred but not required.
• Customer service focused and solution oriented.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Knowledge of math to figure cost make change and cash handling procedures.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods and to demonstrate good judgment when dealing with customers and peers.
• ServSafe Certification or equivalent preferred.

POSITION QUALIFICATIONS:

• Ability to work various shifts in a 7/365 teamoriented environment.
• Excellent customer service skills and an ability to communicate effectively in English.
• Strong selfmotivation leadership and organizational skills.
• Positive interpersonal skills.
• Selfstarter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading writing and mathematics in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing bending reaching climbing on a ladder and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardre reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.