Product Owner
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Job Description
The Product Manager for CPaaS (Communications Platform as a Service) is responsible for driving the product strategy roadmap and for cloudbased communication services such as messaging (SMS MMS RCS) voice video and APIs. This role involves working closely with engineering sales marketing and customers to ensure the development of innovative scalable and customercentric communication solutions. The Product Manager will analyze market trends identify new opportunities and ensure the product meets business and technical requirements while staying ahead of the competition.
Responsibilities:
Product Strategy & Roadmap:
- Define and execute the product vision strategy and roadmap for CPaaS solutions.
- Conduct market research competitive analysis and customer feedback collection to identify new opportunities.
- Prioritize features and enhancements based on business impact and customer needs.
Product Development & :
- Work closely with engineering teams to define product requirements and technical specifications.
- Manage the product backlog ensuring clear documentation of features user stories and acceptance criteria.
- Oversee the development lifecycle from ideation to launch ensuring timely and highquality releases.
GotoMarket Strategy & Sales Enablement:
- Collaborate with marketing and sales teams to develop gotomarket strategies and positioning.
- Provide product training and support for sales teams ensuring they understand the value proposition and key features.
- Work with customer success teams to ensure seamless onboarding and adoption.
Customer & Stakeholder Engagement:
- Engage with customers partners and internal stakeholders to gather insights and validate product requirements.
- Address customer pain points by defining solutions that improve the user experience and increase adoption.
- Act as the primary product evangelist presenting at industry events customer meetings and internal briefings.
Performance Tracking & Optimization:
- Define and monitor key performance indicators (KPIs) to measure product success.
- Analyze product performance and usage data to make datadriven decisions.
- Continuously iterate and optimize features based on feedback and performance insights.
Requirements
Degree of Education:
- Bachelors degree in Computer Science Engineering Business or a related field.
- MBA or equivalent is a plus.
Total Working Experience:
- 5 years of experience in product management preferably in the cloud communications telecom or SaaS industry.
Total Experience in Field:
- 3 years of experience in CPaaS APIdriven products cloud communications or related technologies.
Qualifications Necessary for the Vacancy:
- Strong technical understanding of CPaaS platforms APIs and cloudbased communication technologies.
- Experience working in Agile/Scrum product development environments.
- Ability to translate customer needs into product requirements and user stories.
Set of Skills Necessary for the Vacancy:
- Strong analytical and problemsolving skills.
- Excellent communication and stakeholder management skills.
- Ability to work crossfunctionally with engineering marketing and sales teams.
- Experience with API product management cloud platforms and telecom technologies.
- Datadriven decisionmaking with experience using analytics tools.
Specific Degrees Certifications etc. Needed for the Vacancy:
- Certified Scrum Product Owner (CSPO) or Pragmatic Institute certification is a plus.
- Experience with cloud platforms like AWS Google Cloud or Azure is beneficial.
- Knowledge of programming languages (Python JavaScript etc. and API documentation tools is a plus.
Employment Type
Full Time
