Banquet Captain
Banquet Captain
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Job Description
As a Banquet Captain you will function as the point of contact for all aspects of group functions & bookings at the property including amenity coordination event details & follow ups. The Banquet Captain is the liaison between the propertys sales department the guest services departments & the clients always conducting their communication with a welcoming and positive demeanor. You are dedicated to providing exceptional customer service for each group acting as a liaison with vendors participating in efficient set up / clean up maintaining availability during guest stays & promoting packages or promotions. This position demonstrates professionalism with all clients hotel guests vendors & coworkers.
Responsibilities:
Act as a point of contact for guests coworkers and vendors maintaining communication with all relevant parties prior during and after each event including but not limited to:
- Event details set up
- Event staffing
- Inventories of supplies & equipment
- Answering questions from groups & clients
- Communication between the sales department and the guest services department to ensure positive customer service for guests.
- Maintain a professional and attentive relationship with guests and potential clients through continuous correspondence including onsite tours requesting feedback and sending Thank Yous.
- Continuously organize all equipment files signage and amenities required.
- Develop Banquet Event Orders for all meeting/events and conduct BEO Meetings.
- Become proficient in necessary programs such as Room Key Event Temple and Microsoft Office reporting all data in detail.
- Follow through on all contracts and reservations ensuring all entries in programs have been made deposits have been charged and information has been shared with hotel staff.
- Group billing & collection of outstanding invoices due.
- Additional duties as assigned.
Experience and Education:
- At least 1 year event coordination and/or hospitality experience
- The ability to solve problems as they arise and do so in the best interest of the hotel.
- Confident in taking charge and leading a group of individuals.
- Proficient in drafting professional documents and professional correspondence.
- Ability to multitask and prioritize assignments to achieve highest level of productivity.
- Strong organizational skills.
- Exceptional oral communication skills.
- Flexible schedule; available to work nights holidays and weekends.
Physical Requirements:
The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal inperson and phone conversation
- Ability to bend and twist push and pull stoop and kneel
- Ascend and descend a ladder
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free
Employment Type
Full-Time
