Banquet Captain On-Call
Banquet Captain On-Call
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Job Description
What you will be doing:
- Ensure smooth and efficient functioning of the day to day operations of the Banquet department by monitoring and organizing of the duty assignments conducting daily briefings call in staff upon authorization.
- Assist in the management and coordination of all conference programs including box handling arrival departure meeting room set ups flips and meal functions.
- Cultivates excellent guest service through the proactive interaction and on going communication with the meeting planners and guests ie. Meeting set-up meeting session meal requirements wine pairing timelines temperature control and upselling hotel services.
- Exceed guest satisfaction goals for the Department and follow up on all concerns and opportunities as identified through direct guest interaction.
- Develop and maintain a constructive harmonious and communicative working relationship with all supporting departments including kitchen stewarding maintenance catering and housekeeping ie. pre service meeting with Chef to discuss meal details dietary concerns verification of function timelines.
- Proactive monitoring of departmental productivity through organizing of tasks assist in improvement of revenues and cost control working with Banquet Team to implement procedures or programs for improvement wherever necessary.
- Assist management team in administration of Banquet Department daily reporting on events accurate billing and other required paperwork.
- Liaise with the Conference Services /Catering Department/VCC on an ongoing basis to ensure that our customers expectations are being anticipated and exceeded.
- Provide guidance and mentorship for all colleagues to enhance colleague morale.
- Assist with training and development of all colleagues and on-going recognition of the Banquet team.
- Maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
- Supervise and assist with room sets and service delivery.
- Ensuring that all equipment fixtures and furniture of the department are kept in good supply and in the best repair possible.
- Communicate all pertinent event information to the team including the event log to share internally with the department for record keeping.
- Other duties as assigned.
- Hourly pay rate of $23.10 to $26.40
Qualifications :
Your experience and skills include:
- Minimum one year supervisory/managing experience (within the last five (5) years) with preference given to minimum one year Food & Beverage supervisory experience in a high volume banquet/catering facility with either minimum two years experience as a banquet server or minimum one year experience as a server in a fine dining establishment.
- Proven strong leadership ability and motivational skills with ability to communicate with a professional business manner.
- Ability to effectively understand the big picture solve problems and make decisions in a personable and confident manner and with consideration to Hotel interdepartmental impact.
- Ability to calmly and efficiently manage conflicts critical situations and challenges.
- Execute multiple tasks within strict deadlines while displaying attention to detail.
- Demonstrated ability to work well with minimal supervision.
- Demonstrated team player with proven success in relationship building.
- Previous experience training and developing co-workers.
- Demonstrated commitment to provide excellent service and exceed guests expectations.
- Impeccable grooming and presentation.
- Fluent English language skills; both written and verbal.
- Comprehensive knowledge of food preparation wines beers and mixology.
- Demonstrated excellent organizational skills showing flexibility in handling multiple priorities and meeting deadlines.
- Demonstrated knowledge of Microsoft Office Suite (Outlook Word Excel etc.)
- Excellent communication and interpersonal skills.
- Current Serving it Right certification or equivalent
- Knowledge of Silverware PM Oracle is an asset
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Occasional standing and walking
- Occasional bending and kneeling
- Occasional carrying and lifting up to 20lbs
- Occasional ascending or descending ladders stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
