Casino Security Manager
Casino Security Manager
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Job Description
Casino Security Manager
Under the general direction of the COO/General Manager thisposition is responsible for protecting patrons staff and assets to ensure the integrityof the gaming floor and company property by patrolling and monitoring theentire gaming site interior and exterior as well as controlling access torestricted areas. Overall responsibility for the Risk Management functions.Security Manager is responsible for implementing maintaining and monitoringthe security and safety program for the company.
In addition this position is responsible forensuring the highest standard of excellent customer service while completingall tasks required on a daytoday basis and ensuring that the general staffare adhering to the same above mentioned responsibilities.
Key Responsibilities
- Maintains current knowledge of BCLC security regulations protocols and/orprocedures and implement appropriately
- Maintains current knowledge of security managementissues related to personnel physical and information security
- Responds to all emergencyfirst aid calls for patrons and employees and conduct emergency protocols
Followup BCLC audits and reports or GPEB audits
Daily usage of computer programs such as Microsoft programs or internal programs (iTrak) to complete incident reports and daily happenings
- Makes important decisions regarding escalated situations that may occur
- Create and implement companywide in house standard operating guidelines
- Create and maintain emergency procedure manuals and training manuals for officers and supervisors
- Recruits conducts interviews and makes hiring decisions with the HR department
- Makes discipline and termination decisions alongside HR
- Provides ongoing performance feedback conducts formal performance reviews and counsels employees when necessary
- Communicates with all levels of employees in the organization to ensure safety in the building
- Responsible for overseeing organizing and ordering all first aid training first aid supplies and radio equipment
- Sets up finger print activation for the GPEB cabinet and time clock for all new hires
- Performs key audits for the whole building
- Conducts opening and closing procedures for the gaming center as necessary
- Contributes to a positive team environment by recognizing changes in employee behavior and performance
- Schedules and apportions employee work hours and time off (based on operational needs)
- Resolves employee complaints and concerns alongside HR
Knowledge and Skills
- Ability to lead the security team in an effective and professional manner to promote the 3 Cs: Courtesy Commitment and Consistency
- Knowledge of incident recording and reporting procedures
- Knowledge of crowd control incident resolution and reporting
- Excellent leadership skills to enhance the overall operations of the department
- Ability to follow instructions and initiate situation resolve
- Possess good judgement and ability to make quick decisions when needed
- Ability to interact and communicate with officials at all levels
- Ability to remain calm in stressful situations
- Ability to develop implement and enforce security programs
- Understand the organizational structure and workflow while conducting operating procedures
- Ability to mitigate risk and maintain current knowledge in occupation health and safety
- Knowledge of BCLC security regulations protocols and/or procedures
- Working knowledge of company operating systems i.e. Centaur Proxsafe Commander etc...
Education and Experience Requirements
- 57 years experience in a related field
- 3 years experience in a Management role
- Gaming industry and supervisory experience considered and asset
- Gaming Security Officer certification must be completed within the first 90 days of employment
- Completion of all BCLC certifications necessary for the position
Working Environment
- Work is performed on the interior and exterior of the building in all weather conditions
- Work is performed on the gaming floor which consists of loud noises ringing from slot machines and occasional noise from construction
- The casino environments exposes workers to bright lights from slot machines
Physical Demands
- Ability to sit or stand for 10 hours or longer at extended lengths of time
- Occasionally may carry objects up to 50lbs
- Ability to respond to first aid and other emergency calls and carry out evacuation procedures
- Required to ensure safe walking perimeter on the exterior of the building by shoveling and applying ice melt (weather permitted)
- Finger dexterity for operation of personal computer and routine paperwork
- This position may require employees to crouch bend reach push and pull
- This position is required to wear an active head set while on duty
Company Perks
- Group benefits program
- Employee Family Assistance Program
- Flexible schedule
- Onsite free parking
- Matching RRSP program
- Profit sharing
Please visit our careers page to see more job opportunities.
Required Experience:
Manager
Employment Type
Full-Time
