Member Services Representative 455449
Member Services Representative 455449
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Salary Not Disclosed
1 Vacancy
Job Description
Wellness Center West Columbia
PRN
AM/PM Shift
AM/PM
Consistently named best hospital Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolinaand the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.
The 607bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolinas first HeartCARE CenterTMand an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center the largest skilled nursing facility in the Carolinas an Alzheimers care center and nearly 80 physician practices. Its postgraduate medical education programs include family medicine and transitional year.
Job Summary
To provide service excellence to all members guests and clients of Health Directions Lexington Medical Center at the member services desk. To work closely with the Member Services Coordinator to ensure smooth operation of check in procedures call backs for appointments answer queries in person and on the phone and to assist with all member concerns.
Minimum Qualifications
Minimum Education: High School Diploma or equivalent
Minimum Years of Experience: 2 Years of experience in the service industry
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Experience with Microsoft Office Products
Essential Functions
- Acts as first point of contact to members/clients at Member Services Desk.
- Handles and/or reports daily operational issues to Member Services Coordinator.
- Receives payments registrations maintains and balances cash drawer daily.
- Ensures all member service reps childcare and fitness instructors are onduty as scheduled.
- Conducts tours for prospective clients.
- Coordinates Service Recovery program.
- Assists Member Service Coordinator as needed (e.g. filing member contacts mail outs surveys etc.
Duties & Responsibilities
- Assists coordinating health promotion activities and services such as member/employee appreciation days and other special events.
- Demonstrates appropriate communication of information to all ages and responds to all customers/members requests and needs i.e. hard of hearing etc.;
- Performs such other related duties as may be assigned by authorized personnel; or as may be required in as emergency i.e. fire and disaster.
- Performs all other duties as assigned.
We are committed to offering quality costeffective benefits choices for our employees and their families:
- Day ONE medical dental and life insurance benefits
- Health care and dependent care flexible spending accounts (FSAs)
- Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6.
- Employer paid life insurance equal to 1x salary
- Employee may elect supplemental life insurance with low cost premiums up to 3x salary
- Adoption assistance
- LHI provides its fulltime employees employer paid shortterm disability and longterm disability coverage after 90 days of eligible employment
- Tuition reimbursement
- Student loan forgiveness
Equal Opportunity Employer
It is the policy of LMC to provide equal opportunity of employment for all individuals and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discriminationfree environment and to recruit select onboard and employ all employees without regard to race color religion sex age disability national origin veteran status or pregnancy childbirth or related medical conditions including but not limited to lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employees desires and abilities and the hospitals needs.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
