For millions of customers worldwide the Amazon name is synonymous with delivery and the CrossBorder Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need by enabling the choices they make on every order every day. XB DEX defines builds launches and manages customerfacing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the crossborder ship options associated speeds and pricing we offer and the underlying systems required to deliver this experience. Together XB DEX is changing how customers experience delivery from the speed convenience and selection features for millions of customers worldwide.
We are looking for a dynamic and organized Program Manager II to join Cross Border Delivery Experience team. We are committed to provide coaching to help develop your skills.
Key job responsibilities
This position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so you will drive team initiatives with the goals of defining the delivery experience bar for our customers building the framework to illuminate internal and external capabilities and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business act boldly and lead change. Tactically you will identify growth opportunities key performance indicators configuration deep dives and develop new reporting for this program. Successful candidates will have a history of diving deep learn and be curious and ownership.
A day in the life
1. KPIs and metrics reporting and develop roadmaps and scalable programmatic initiatives to improve them.
2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.
3. Deep dive processes and programs to identify and action on root causes.
4. Serve as the XB DEX point of contact for stakeholder teams managing expectations and prioritizing competing priorities across teams when necessary.
5. Work backwards from customer feedback to deliver a bestinclass crossborder shopping experience.
About the team
Program Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a wellrounded program management background and experience managing complex programs that involve leading crossfunctional teams. They must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data have exceptional business judgement including financial acumen to quickly assess the viability of key decisions and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization at all levels will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day to launching delivery benefits and new programs for customers around the world.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
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