Project Manager Client Delivery
Project Manager Client Delivery
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Job Description
Were helping 1000 Brilliant Directories (BD) website owners scale their online businesses through retainers custom development audits and delivery sprints.
As a Client Delivery Project Manager your role is to drive execution ensure timelines and lead communication across teams (developers clients consultants). This role combines project management client success and technical coordination with a strong focus on precision accountability and follow-ups.
Responsibilities include:
Managing all retainer clients (Basic Plus Elite tiers)
Coordinating delivery of tools audits themes and custom projects
Owning task boards project timelines daily/weekly reporting
Sending meeting notes WhatsApp updates and call follow-ups
Supporting 3-hour free Zoom rooms with sales consultants
Ensuring no task comment or email is missed
Driving client check-ins (days) and review requests
Requirements
Requirements:
1 3 years of project or delivery management experience (freshers with leadership mindset welcome)
Proven track record in client-facing roles (Zoom WhatsApp or phone-based support)
Strong organization documentation and follow-up skills
Proficiency in using spreadsheets task trackers or project boards (Notion Trello Sheets)
Comfort with high-performance detail-heavy work environments
Ability to learn SaaS platforms (training provided for Brilliant Directories)
Bonus: Experience in SaaS web delivery or agency environments
KPIs You ll Be Measured On:
NPS 9.5
3 day average task turnaround
90% project tracking & timely completion
100% MoMs WhatsApp and report completion
90% positive public reviews
Consistent client engagement & satisfaction
Benefits
Benefits:
Opportunity to lead client delivery for global SaaS businesses
Hands-on exposure to project management product automation & client success
Growth path to Head of Delivery Ops or Customer Success
Daily collaboration with sales founders and developers
Mentorship and training on Brilliant Directories and automation tools
Performance-based growth up to 12 LPA
Be part of a purpose-driven team focused on excellence and clarity
Required Skills: Project Management Client Communication (Zoom, WhatsApp, Email, Phone) Task Tracking & Execution Management Sprint Planning & Timeline Coordination Minutes of Meeting (MoM) Documentation Status Reporting & Weekly Wrap-ups Strong Follow-up & Accountability Process-Driven Mindset Familiarity with SaaS Platforms (Brilliant Directories training provided) Proficiency in Tools like Google Sheets, Notion, Trello, Asana Client Success & Relationship Handling Multitasking Across Teams (Sales, Devs, Founders) Detail-Oriented & Deadline-Focused Quick Decision-Making & Escalation Handling Willingness to Learn Technical Concepts (SEO, Forms, Membership Systems)
Education
Candidates from any stream with strong communication, structured thinking, and a willingness to learn technical tools are encouraged to apply.
Employment Type
Full Time
