Senior Technical IT Support Specialist
Senior Technical IT Support Specialist
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Job Description
Company:
Jeppesen Systems ABAt Boeing we innovate and collaborate to make the world a better place. Were committed to fostering an environment for every teammate thats welcoming respectful and inclusive with great opportunity for professional growth. Find your future with us.
At Jeppesen (Boeing DAS) we work with breakthrough technology exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent we encourage and enable our employees to continuously develop and explore.
We are currently looking for a Senior Technical IT Support Specialist for our office in Gothenburg Sweden to join an international environment with a team of likeminded system experts in a leading edge expanding software company.
The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers) Systems Experts and Service Delivery Managers handling multiple customers globally.
Position Responsibilities:
Become an authority on several production system installations in terms of managing the technical aspects of the applications
Participate in ongoing implementation projects
Provide advanced technical support for flight and crew planning and related products in relation to the Service Level Agreement(s)
Assist the client with knowledge injections proactive problem solving and daily management of the production installation
Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
Work with System requirements with internal and external stakeholders
Potentially be on roster 24x7 standby) every fourth to fifth week. Additional compensation and additional time off are regulated
This position is hybrid.This means that the selected candidate will be required to perform some work onsite a few days a week. At the moment 23 days per week.This is at the hiring teams discretion and could potentially change in the future.
Basic Qualifications (Required Skills/Experience):
5 or more years in software development or advanced technical support role
Strong knowledge in Python language
Strong knowledge of Unix and/or Linux
Strong knowledge with shell scripting
Experience with AWS
Good knowledge in version control systems such as Git and Mercurial
Fluency in English language
Preferred Qualifications (Desired Skills/Experience):
A university degree in a related field of study
8 or more years in software development or advanced technical support role
Particular interest in technical problem solving
Strong programming skills
Databases (Oracle or Postgresql)
Knowledge of Kubernetes is beneficial
Customer relationship experience is advantageous
Highly responsible able to take ownership of issues
Strong technical & analytical aptitude
Able to work independently and within a team
Visa Sponsorship:Employer will initiate the visa application; however the successful candidate will cover the cost of visa.
Join us if you want to:
Have the opportunity to work with the most wellknown companies in the aviation world
Learn new things every day
Work together with highly motivated and skilled team mates
Work with new technologies and cloud deployments
Have Private Medical Insurance (Skandia)
Enjoy additional days off for Christmas break (December 24thJanuary 1st)
Participate in employee recognition program (Boeing PridePoints)
Pension Plan (Defined Contribution Plan)
Typical Education & Experience:
Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years related work experience or an equivalent combination of technical education and experience (e.g. PhD4 years related work experience Master7 years related work experience 13 years related work experience etc..
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Not a Shift Worker (Sweden)Required Experience:
Senior IC
Employment Type
Full-Time
