Customer Service Manager
Customer Service Manager
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
Qualifications and Skills
- Work from Office(Vanasthalipuram Hyderabad)
- Excellent team leadership skills to effectively motivate and guide service teams towards achieving set goals.
- Strong conflict resolution abilities to address customer issues and complaints promptly and professionally.
- Proficient in multichannel communication to cater to diverse customer interaction platforms effectively.
- Demonstrated experience in process improvement to enhance service efficiency and effectiveness.
- Comprehensive understanding of customer service best practices for superior client experience.
- Experience in client management to build and maintain strong client relationships and satisfaction.
- Must have outstanding presentation skills for demonstrating services and communicating with clients (Mandatory skill).
- Ability to analyze data and metrics to inform service enhancements and strategic decisions.
Roles and Responsibilities
- Lead train and mentor the customer service team in daily operational activities.
- Develop and implement effective customer service procedures policies and standards.
- Manage and resolve customer complaints and service issues in a professional manner.
- Monitor and evaluate the performance of the customer service team offering feedback and improvement plans.
- Coordinate with internal departments to ensure a seamless customer experience and issue resolution.
- Gather and analyze customer feedback and trends to drive continuous improvement initiatives.
- Prepare and present regular reports on customer service performance and area outcomes to management.
- Ensure that all team members adhere to company protocols and maintain the highest level of client satisfaction.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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