Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
About HappyRobot
HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo
Our AI workers connect to any system or data source to handle phone calls email messages
We target the logistics industry which relies heavily on communication to book check on & pay for freight. Primarily working with freight brokers 3PLs freight forwarders shippers warehouses & other supply chain enterprises and tech startups.
We raised a Series A round from a16z and YC and were growing very fast on track to hit double digit ARR by June this year.
Were looking for rockstars with a relentless drive unstoppable energy and a true passion for building something greatready to embrace the challenge push limits and thrive in a fastpaced highintensity environment working from 9 to 9 six days a week.
Role Overview
We are looking for a Customer Success Manager with 45 years of experience in the SaaS industry passionate about delivering value to customers and ensuring their longterm success.
What Youll Do
Strategic Account Management Serve as the primary point of contact for key customers ensuring a seamless experience and effective product adoption.
Onboarding & Training Guide new customers through the implementation process helping them achieve their goals with our software.
Customer Relationship Management Maintain proactive and continuous communication to understand customer needs resolve issues and foster loyalty.
Product Optimization Analyze usage metrics and provide recommendations to enhance customer experience and value.
Retention & Renewals Monitor success indicators prevent churn and lead contract renewal strategies.
Account Expansion Identify upsell and crosssell opportunities aligned with customer needs.
Crossfunctional Collaboration Work closely with Sales Support and Product teams to improve customer experience and contribute to continuous improvement.
Customer Feedback Management Gather and share customer insights to influence product development and innovation.
Must have
45 years of experience in Customer Success or similar roles in SaaS companies.
Experience managing B2B customer portfolios and working with retention and growth metrics.
Excellent communication negotiation and problemsolving skills.
Ability to analyze data and derive actionable insights.
Customeroriented mindset with a consultative approach.
Familiarity with CRM tools (Salesforce HubSpot Gainsight etc. and data analytics platforms.
Founder Mindset Youre here for a reason and ready to take risks for something unknown.
Why join us
Opportunity to work at a highgrowth AI startup backed by top investors.
Fast Growth Backed by a16z and YC on track for doubledigit ARR.
Ownership & Autonomy Take full ownership of projects and ship fast.
Comprehensive Benefits Healthcare dental vision coverage.
TopTier Compensation Competitive salary equity in a highgrowth startup.
Work With the Best Join a worldclass team of engineers and builders.
The personal data provided in your application and during the selection process will be processed by Happyrobot Inc. acting as Data Controller.
By sending us your CV you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.
In relation to the period of conservation of your personal data these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.
If you wish to exercise your rights of access rectification deletion portability or opposition in relation to your personal data you can do so through subject to the GDPR.
For more information visit submitting your request you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.
Required Experience:
Manager
Employment Type
Full-Time
