Customer Demand Planner
Customer Demand Planner
Posted on :
08-04-2025
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1 Vacancy
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
OfficeJob Description
The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our worldclass resources and proven demand planning strategies you will play a pivotal role in crafting the future of our supply chain processes.
What you will do
- Be the trusted authority of demand forecast managing a detailed rolling 324 month plan using historical data customer forecasts and industry insights
- Collaborate externally with customers on their manufacturing plans and purchase projections striving for a detailed demand signal
- Support Commercial teams to improve collaboration with customers strengthening relationships through mutual benefits
- Own customer interfacing meetings ensuring clear agendas inputs outputs risks and opportunities that culminate in the demand plan
- Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners
- Interface and collaborate internally with Product Demand Planners and Product Managers
- Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products
- Maintain and refine Core Account metrics such as forecast accuracy forecast bias and forecast benefit
- Drive collective understanding of customer metrics and trends implementing proactive actions to increase efficiencies
- Monitor shortterm customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials
- Provide ongoing Thermo Fisher lead time updates to customers ensuring master data alignment allowing for seemless supply chain interaction
- Participate in crafting the CDP Playbook for consistent training and standard work across the team
- Support OTIF/OTTP and LTA research analysis and act as a liaison to the customer on these critical metrics
- Work with customers to acquire current inventory levels of Thermo Fisher BioProductionbased products regularly
- Investigate and communicate leadtime changes to customers for efficient order placement and forecasting integrity
Basic Qualifications
- BS/BA degree in supply chain operations management engineering business administration
- 5 years of experience in demand planning sales operations forecasting or customer excellence role
- Understanding of the SIOP or IBP process statistical forecasting methodologies and CRM concepts
- Strong analytical skills with the ability to interpret translate and understand data and covert them into meaningful customer insights
- Proven customer interpersonal skills and agility in helping to solve customer concerns
- Outstanding teamwork skills both inside and outside the organization
- Demeanor geared towards achieving outcomes and driving improvement
- Proficient in using Microsoft Office applications and ERP systems
Preferred Qualifications
- Experience in the Pharma/Biotech industry
- Familiarity with Demantra or other Demand Planning Tools
- Salesforce CRM experience
- Power BI experience
- Professional certification such as CPIM or CSCP
Employment Type
Full-Time
Key Skills
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