Customer Support Agent - Italian / English speaking
Customer Support Agent - Italian / English speaking
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Lets shape the future of recruitment together!
Being a part of Teamtailor means joining a dynamic international tech company where you can make a significant impact on organizational growth. Its a fast-paced environment that encourages responsibility and of course having a lot of fun!
Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.
Right now were growing our Customer Support team and looking for an Italian-speaking Customer Support Agent based in our Stockholm HQ.
About the Role:
As a member of our Customer Support team youll be the voice of Teamtailor helping users and making sure they have a great experience every time they reach out. Were proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.
Your mission Deliver exceptional support solve real problems and make sure our customers leave every interaction with a smile.
What Youll Be Doing:
Provide friendly fast support via live chat (Intercom) and email
Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
Gather and share customer feedback with our product team
Identify verify and report bugs and keep customers in the loop
Create helpful self-service content (FAQs guides etc.)
Build strong relationships by being proactive and genuinely helpful
What Were Looking For:
Youre fluent in Italian and English written and spoken
You bring solid experience in customer support (bonus if its in SaaS)
You think analytically and enjoy learning new things
Youre a natural problem-solver who feels at home with tech
You take pride in delivering excellent service and making things easier for others
What Youll Get:
25 days of paid vacation
A healthy work-life balance
Opportunities to grow your skills and learn new ones
A supportive friendly team fun social events
Your own starter kit: MacBook iPhone & Teamtailor swag!
Lets team up to build a customer experience that stands out around the world. We cant wait to meet you!
Location
This is a hybrid remote role based in Stockholm.
Employment Type
Full Time
