Operations Associate

Do you desire a career that provides you with opportunities to learn grow and impact your community Flatirons Bank is seeking candidates from all backgrounds to join our team.

We are looking for driven reliable hardworking candidates who want to make a difference in their community and work for a company where their opinion counts. We want our employees to be proactive resourceful communicative efficient and to provide key input into the future success of our team. If your goal is to build a career with impact and influence consider joining the dedicated team at Flatirons Bank.

WHO WE ARE

Flatirons Bank is a fullservice independent bank dedicated to serving the financial needs of individuals businesses and nonprofits in Boulder County. With locations in Boulder and Longmont we provide personalized banking experience making all our decisions locally. Since our inception over two decades ago our goal has been to bring more to banking in Boulder County. We take pride in developing personal relationships with our clients while maintaining the highest level of professional service. Our suite of services includes Personal and Business Banking services Professional Services Banking Treasury Management Mortgage Lending and Commercial Real Estate Lending solutions.

Flatirons Bank not only provides personalized and innovative banking solutions for our clients but our employees also personally contribute to making a difference in the Boulder County community through a variety of nonprofit organizations. Flatirons Banks headquarters location in Boulder was the first in the county to achieve LEED Gold certification upon its opening in 2009. The Bank actively works towards being a community leader that balances purpose with profit by considering the impact of its decisions on its stakeholders: employees clients vendors community and the environment. By working at Flatirons Bank you are helping your neighbors and local businesses thrive.

Website www.flatirons.bank Contact

ROLE AND RESPONSIBILITIES

The Operations Associate is an important role for the Bank. This position is responsible for supporting the VP of Operations in many of the operational audit and deposit account related aspects of the Bank. The position is required to provide support in the following areas: branch operations teller new accounts the internal audit function online banking file imaging and document retention. The responsibilities are further outlined below:

Deposit and Operations

• Reinforce the application of superior client service through his or her own example along with appropriate followthrough with involved clients and employees.
• Provide support to all assigned areas of branch operations where service or assistance is needed including new accounts teller safe deposit and online banking; duties may include approving transactions authorizing cashiers checks accessing the vault preparing cash shipments etc.
• Reconcile internal accounts as assigned which includes researching and resolving outstanding items.
• Process exception items as assigned (NSF stop payment endorsement unposted etc..
• Process online banking transactions including ACH external transfers mobile remote deposit capture items etc.
• Serve as a Funds Transfer Specialist for processing wire transfer requests and act as back up for wires in the absence of the Administrative Coordinator.
• Image internal records including deposit account files and verify record retention.
• Receive and process stop payment hold notice address changes etc. as assigned.
• Review large deposits to determine funds availability and to ensure items are appropriately issued and endorsed for deposit.
• Receive and log returned ATM Debit Cards and pin number mailers.
• Assist with developing and maintaining procedures for various operations related functions (Internal account reconcilements chargebacks check adjustments etc).
• Provide client service as needed via in person or by phone.
• Perform Teller duties as needed cashes checks savings withdrawals and issues cashiers checks; confirms all necessary documents are properly authorized are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Process retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issues receipts.
• Work in the opposite Branch one day per week to ensure teamwork and operational continuity.
• Adhere to Bank policies government regulations and legal requirements.
• Perform other operational duties as required.

Regulatory

• Assist in the completion of monthly and annual operations audits.
• Audit AccuAccount scanned deposit account files.
• Assist with auditing deposit related documents to ensure proper documentation has been obtained and that all related account agreements have been accurately completed.
• Assist with auditing account profiles on the core system as well as the online banking system to ensure accuracy.

EDUCATION / EXPERIENCE/ SKILLS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge skill and/or ability required to perform the position in a satisfactory manner. Individual experience and abilities may result in some deviation from these guidelines.

• Associate degree or equivalent from a twoyear college or technical school; or one year of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution operations sales or customer service background. Educational experience through inhouse training sessions formal school or financial industry related curriculum should be business or financial industry related
• Intermediate experience knowledge and training in branch operation activities terminology and products and services relating to retail and commercial account clients.
• Intermediate knowledge of related state and federal banking compliance regulations and other Bank operational policies
• Intermediate computer skills with experience using Microsoft Office products as well as bank accounting and new account documentation software programs
• Basic math skills including the ability to balance accounts calculate interest etc.

• Effective oral written and interpersonal communication skills with the ability to apply common sense to carry out instructions interpret documents understand procedures write reports and correspondence and communicate clearly to customers and employees
• Ability to regularly address and resolve problems involving multiple facets and variables in nonstandardized situations
• Effective organizational and time management skills
• Ability to work with minimal supervision while performing duties

COMPETENCIES

Quality focus Must take ownership of issues
Helpfulness Must be able to follow standard practices
Friendly
Career minded

WHAT WE OFFER

COMPENSATION AND BENEFITS

• The positions pay range is $24 $28/hour based on experience
• An annual bonus may be paid to eligible employees based upon organizational and individual performance
• Medical dental and vision insurance
• Employer paid Shortterm and longterm disability insurance
• Employer paid life insurance
• Employermatching 401K
  • Guaranteed Safe Harbor Match
  • Discretionary Yearend ProfitSharing Match
• 401K Profit Sharing Plan
• Health Savings Account with company contribution
• Health Reimbursement Arrangement
• Paidtime off (PTO)
• Volunteer time off
• Sick time off
• Paid parking

REPORTING

Supervision Received
Directly: VP Operations
Indirectly: NA
Supervision Exercised
Directly: NA
Indirectly: NA